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Top Remote Customer Success Jobs in Detroit, MI
Software
The Customer Success Manager at RepeatMD is responsible for managing relationships with SMB clients, ensuring they fully leverage SaaS solutions. This role involves client advocacy, monitoring usage, assisting with renewals, resolving inquiries, and educating clients on best practices.
Software
The Support Manager will oversee the North America regional support team, ensuring high-quality customer support and operational efficiency. Responsibilities include managing team performance, handling escalated cases, and analyzing support metrics. Strong leadership and communication skills are essential to guide team members and collaborate with cross-functional teams.
Top Skills:
Point Of SaleSaaS
Marketing Tech
The Client Strategist at QRY will manage a portfolio of 5-8 clients, acting as a strategic advisor and leading digital marketing campaigns. Responsibilities include developing strategic plans, ensuring client success, conducting meetings, and providing insights through reporting. The role requires strong communication, project management skills, and a passion for e-commerce and digital marketing.
Featured Jobs
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Payments • Software • Financial Services
As a Senior Partner Implementation Specialist, you will lead the onboarding process for partners to the Banking as a Service platform, ensuring a smooth implementation from contract sign-off to go-live. You'll manage technical integrations, collaborate with various internal teams, and provide guidance and documentation to enhance partner experience.
Top Skills:
APIsHTTPOauthRestSftpSoap
Software
The Field Customer Success Manager builds and maintains strong relationships with strategic customers, helping them achieve their business goals through Auctane's products. Responsibilities include researching accounts for efficiency, communicating with customers about savings, and collaborating with other departments for seamless service delivery.
Top Skills:
JIRALookerMgmtSalesforceShipstationZendesk
Software
The Senior Customer Success Manager at Cyara will build and maintain relationships with enterprise customers, ensuring they maximize the value of Cyara's solutions. Responsibilities include managing customer outcomes, conducting strategic conversations, negotiating renewals, and driving growth through upselling and cross-selling. The role requires delivering insights and organizing client engagements, while also identifying opportunities for optimization.
Top Skills:
SaaS
Fintech • Financial Services
The Negotiations Specialist will manage a portfolio of cases, driving positive customer outcomes while meeting performance metrics. Responsibilities include enabling win/win settlements, improving customer experience, and collaborating with law firms. Strong communication skills and experience in relevant industries are essential.
Big Data • Analytics
The Client Engagement Manager at TalentNeuron is responsible for managing a portfolio of accounts, nurturing client relationships, and ensuring customer satisfaction by implementing effective engagement strategies. The role involves collaborating with executive-level stakeholders, coordinating account plans, and driving product adoption.
Cloud • Software
As an Implementation Specialist at SpryPoint, you will work with utility companies to implement software solutions, conduct gap analyses, configure software, assist in data conversions, train end users, and provide ongoing support during and post-implementation.
Top Skills:
SQL
Fintech • Software • Financial Services
The Implementation Specialist will facilitate the onboarding of clients to the FinQuery application, ensuring timely project management, coordinating with various internal teams, and maintaining clear communication with clients to foster satisfaction and adoption of the software.
Top Skills:
Salesforce
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