Top Remote Customer Success Jobs in Detroit, MI

The Client Experience Agent will manage inbound client communications via phone, chat, email, and social media, ensuring exceptional client support and adherence to company standards. This role requires problem-solving skills, the ability to handle high volumes of inquiries, and a client-first attitude while documenting interactions accurately.

The Customer Experience Program Specialist will support the Global Customer Experience Strategy & Development Manager by implementing initiatives to improve customer experience. Responsibilities include designing learning solutions, analyzing quality data, collaborating with teams to address training needs, managing projects, and providing administrative support, all aimed at enhancing customer satisfaction and operational efficiency.

The Advanced Support Consultant I is responsible for providing expert support for Apricot Clients, managing client communications, diagnosing technical issues, and offering training on Apricot best practices. The role requires cross-functional collaboration and strict adherence to service protocols.

The Director of Strategic Customer Engagement at ABBYY is responsible for defining and managing customer engagement strategies, fostering relationships with key customers, and driving product innovation. The role involves program development, budget management, feedback collection, and coordination between product teams and customers, ensuring effective communication and customer satisfaction.

The Client Success Assistant will handle administrative and client service tasks including managing calendars, tracking deliverables, conducting research, and coordinating team efforts. The role requires strong organizational and time management skills, as well as effective communication abilities.

The Bilingual Customer Solutions Support Specialist I provides exceptional support to customers through various channels, addressing inquiries and troubleshooting issues. Responsibilities include managing support tickets, assisting customers with platform navigation, documenting interactions, and collaborating with teams to resolve challenges to enhance customer satisfaction.

The Sr. Case Administrator acts as the primary contact for strategic partner firms, managing the end-to-end process of new life insurance applications. Responsibilities include auditing data, ensuring compliance, providing contract status updates, and building relationships with financial professionals while mentoring team members.