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Top Remote Customer Success Jobs in Detroit, MI
Software
The Senior Director, Enterprise Customer Strategy will engage with top customers in the healthcare sector to enhance relationships and drive value realization. Responsibilities include collaborating with customer success teams, ensuring customer retention, and leveraging customer feedback for strategic improvements.
Healthtech • Software
The Customer Support Associate at Voluware will serve as the primary contact for support tickets, working closely with customers and internal teams to resolve issues. Responsibilities include managing customer communications, tracking ticket progress, and ensuring a high-quality customer experience.
Top Skills:
Microsoft Office SuiteWindows
Software • Analytics
As a Digital Customer Success Manager, you will engage proactively and reactively with multiple accounts to enhance product adoption and success. Collaborating with the Renewals team, you'll work on customer retention and growth, serving as a trusted advisor, and shaping strategies for the new Pooled CSM team.
Top Skills:
GainsightSalesforce
Featured Jobs
Agriculture
The Customer Experience Representative at CropX supports West Coast customers by providing direct assistance and coordinating field operations. Responsibilities include managing customer inquiries, ensuring timely service, onboarding, account management, and promoting the use of the CropX platform for better farming practices.
Cloud • Information Technology • Security • Cybersecurity
The Adoption Specialist drives the adoption of Collaboration solutions like Cisco and Zoom by providing training, developing documentation, and maintaining customer relationships. They analyze customer needs, provide guidance on solutions, and create engaging training materials. They also identify opportunities for customer renewals and work closely with sales channels.
Top Skills:
CiscoZoom
Information Technology • Consulting
The Business Continuity & Disaster Recovery Specialist will support client engagements in disaster recovery consulting, develop crisis plans, manage client incidents, and collaborate with teams to enhance business resilience. They will interact with senior executives to influence strategies for preparedness, response, and recovery, helping clients safeguard their reputation.
Travel
As the Manager of Technical Support, you will lead a team of Technical Support Specialists, overseeing operations, improving processes, and ensuring high customer satisfaction. Responsibilities include team leadership, managing escalations, supporting cross-functional collaboration, and driving operational excellence in a remote environment.
Security • Software • Cybersecurity
The Customer Success Operations Administrator supports the Customer Success teams by managing renewal quotes, ensuring deal structures align with contracts, responding to inquiries, processing orders, and improving sales processes. This role involves data management in Salesforce and creating training materials for sales stakeholders.
Top Skills:
Salesforce
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Artificial Intelligence • Machine Learning • Software
The Sr. Manager of Customer Success drives customer loyalty and retention by managing relationships between customers and various teams. This role includes overseeing regional managers, ensuring adherence to processes, monitoring KPIs, leading initiatives, and promoting an exceptional customer experience while fostering team development and satisfaction.
Retail
The Manager of Customer Success leads a global team to maximize customer ROI, ensure renewals, and improve customer health through strategic engagements. Duties include mentoring CSMs, collaborating with sales, supporting account growth, and building strong relationships with clients.
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Top remote Companies in Detroit, MI Hiring Customer Success Roles
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