Top Remote Customer Success Jobs

The Manager of Digital Customer Success will lead a team responsible for customer retention and expansion globally. This role focuses on account management, technical product expertise, customer engagement, and ensuring a seamless customer journey. The manager will develop strategies to drive renewals and upsell opportunities, while fostering a culture of excellence within their team.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding new customers, managing a portfolio, and collaborating with various teams to ensure customer satisfaction and retention. They will engage with customers to understand their needs and advocate internally for product improvements.

As a Senior Customer Success Manager at Chainguard, you'll lead customer onboarding, advocate for customer needs, collaborate with internal teams for issue resolution, and ensure customer education on product features. You will foster relationships across various customer stakeholders to streamline renewals and reduce churn.

The Customer Success Senior Manager will build and lead the Customer Success team, nurture client relationships, oversee onboarding and product adoption, develop retention strategies, manage performance metrics, and collaborate across functions to enhance customer experience.

The Customer Success Engineer will manage client relationships, oversee project implementations, and provide advanced data support to ensure clients maximize the UpMetrics platform. Key tasks include training clients, advising on impact measurement, managing projects, and optimizing data flows and visualization strategies.

The Customer Success Enablement Manager will develop onboarding and ongoing training for the post-sale organization to enhance customer adoption and retention of Glia’s technology. This role requires measuring performance, facilitating training sessions, and collaborating with key stakeholders to ensure effective enablement programs are in place.

As the Head of Customer Success, you will lead the Customer Success team, focusing on maximizing client retention, enhancing customer satisfaction, and driving operational excellence. You will collaborate with executive leadership to align goals, advocate platform requirements, and establish strong relationships with clients and stakeholders.

The Customer Success Manager at Vercel will manage a portfolio of Enterprise customers, ensuring they receive exceptional post-sales support while aligning Vercel's solutions with their business strategies. Responsibilities include onboarding, success measurement, issue resolution, and identifying expansion opportunities. The role requires collaboration with developers and C-suite executives to drive customer satisfaction and engagement, facilitated through trainings and business reviews.

As a Customer Success Architect, you will design optimal solutions, provide technical support, enhance product features based on customer feedback, manage incidents, and maintain documentation. You will be a trusted advisor to customers and help maximize the value they derive from the platform.

As a Customer Success Manager, you will be the primary liaison between the customer and internal teams, ensuring customer satisfaction, driving platform adoption, and maximizing ROI. You will build relationships, conduct business reviews, address issues proactively, and collaborate with cross-functional teams to support customer success.

The Senior Customer Success Operations Manager at Vercel will manage projects and programs to enhance customer success by improving operational processes and systems. Responsibilities include collaborating with leadership, handling operational cadences, analyzing customer metrics, and supporting initiatives with a strong focus on automation and efficiency.

The Enterprise Customer Success Manager builds and maintains relationships with key clients, ensuring they maximize value from SaaS solutions. Responsibilities include onboarding, strategic planning, advocacy, monitoring product use, managing renewals, and addressing client feedback and issues proactively.

The Client Experience Manager will enhance client relations by analyzing data to provide insights that drive product adoption and performance at Pattern. Responsibilities include improving business processes, configuring the platform, and communicating effectively with law firm clients.

The Customer Success Manager is responsible for building strong relationships with clients, optimizing their experience with Viz.ai technology, providing training, and driving contract renewals and expansions within healthcare systems. They must ensure customer success by monitoring engagement and implementing solutions.

As a Customer Success Manager, you will manage customer relationships, ensuring product adoption and satisfaction while educating on features and best practices. You'll drive engagement and retention across your customer portfolio, acting as a trusted advisor and collaborating with internal teams to influence product development based on customer feedback.

As a Senior Customer Success Manager, you will engage with customers post-sale, leading onboarding, implementation, and ongoing support. You will advocate for customer needs, collaborate with internal teams, manage issues, provide training, and develop strategic relationships with stakeholders to drive customer success.

As an Enterprise Customer Success Manager at Lumos, you will be responsible for managing high-value customer relationships, ensuring successful onboarding, customer retention, and proactive risk management. You will collaborate closely with internal teams and provide consultative guidance for product adoption and customer satisfaction throughout the customer lifecycle.