Head of Customer Success

Make a difference here.

UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions. Founded and operated by security practitioners with decades of experience, the UltraViolet Cyber security-as-code platform combines technology innovation and human expertise to make advanced real-time cybersecurity accessible for all organizations by eliminating risks of separate red and blue teams.

By creating continuously optimized identification, detection, and resilience from today’s dynamic threat landscape, UltraViolet Cyber provides both managed and custom-tailored unified security operations solutions to the Fortune 500, Federal Government, and Commercial clients. UltraViolet Cyber is headquartered in McLean, Virginia, with global offices across the U.S. and in India. 

UltraViolet is seeking an exceptional and accomplished leader to join our team as Vice President and Head of Customer Success. With your history in customer success leadership, you will play a pivotal role in driving our company's success by maximizing client retention, achieving operating margin goals, and implementing strategic initiatives. In leading the Customer Success team, you will oversee all aspects of our customer operations, primarily focusing on client retention. Your resourcefulness and strategic skills will be instrumental in developing and executing strategies to enhance customer satisfaction and loyalty. You will collaborate with cross-functional teams to identify opportunities for operational improvements and drive efficiency throughout the organization.

Work You'll Do:

• Drive security operations strategy and execution across organization 
• Build and grow Customer Success function for the organization 
• Maximize client retention by implementing customer-focused strategies and ensuring exceptional service delivery. 
• Build and implement operational excellence with collapsed and optimized operational metrics, team runbooks, and organizational structure 
• Advocate for platform requirements to development team consistent with customer experience 
• Demonstrated ability to inherit a long-tenured team transforms the group into a high-performing unit 
• Leverage previous senior management responsibility in private equity/venture-backed startup in a high-growth environment. 
• Provide technical leadership with the skills in experiences acting or supporting a CISO office 
• Collaborate with executive leadership to align operational objectives with overall company goals and vision.
• Establish and maintain strong relationships with key stakeholders, including clients, vendors, and industry partners.

What You've Done:

• Over 15 years of experience with technical security operations in leadership roles for an MSSP or in an industry 
• Established experience working directly with customers that have utilized SOC, MDR, and Offensive Security services.
• Proven track record of successfully maximizing client retention and achieving operational goals.
• Strong strategic thinking and problem-solving skills, with the ability to analyze complex situations and develop innovative solutions.
• Exceptional leadership abilities, with a demonstrated capacity to inspire and motivate teams.
• Excellent customer facing communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Bachelor's degree in a related field; masters or advanced degree preferred. 

What We Offer:

• Opportunity to work directly with a growing customer base on mission critical cybersecurity needs
• 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed
• Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)
• Group Term Life, Short-Term Disability, Long-Term Disability
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness
• Participation in the Discretionary Time Off (DTO) Program
• 11 Paid Holidays Annually

UltraViolet Cyber maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect our company's differing products, services, industries and lines of business. Candidates are typically placed into the range based on the preceding factors.

We sincerely thank all applicants in advance for submitting their interest in this position. We know your time is valuable.

UltraViolet Cyber welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. 

If you want to make an impact, UltraViolet Cyber is the place for you!