Top Customer Success Jobs in Philadelphia, PA

The Senior Customer Success Manager at FastSpring will manage enterprise client accounts, primarily in the gaming industry, ensuring customer satisfaction, retention, and account growth while collaborating with internal teams to deliver superior client experiences.

The Onboarding Analyst at HYROS is responsible for setting up clients' sales tracking systems efficiently, requiring skills in HTML, marketing software, and customer success. The role provides opportunities for growth in a company that focuses on long-term employee development and high-profile clients.

As a Trainer for Customer Success at brightwheel, you will be responsible for the training and onboarding of new customer-facing team members, ensuring they meet necessary metrics in their first 30 days. You will develop and revamp training materials, track performance, and collaborate with stakeholders to address ongoing learning needs, and use various training techniques and formats to facilitate effective learning.

The Senior Customer Success Manager will advocate for a portfolio of customers, ensuring their successful implementation and ongoing satisfaction with Zscaler's cloud security solutions. Responsibilities include conducting business reviews, cross-functional collaboration, and identifying expansion opportunities with Sales.

The Senior Customer Success Manager at Halo will manage enterprise clients, developing strategic relationships, driving customer engagement, and providing insights for product innovation. Responsibilities include onboarding, account health monitoring, risk management, and ensuring contract renewals. This role requires proactive problem-solving, excellent communication skills, and the ability to influence product development based on customer feedback.

The Manager of Client Success will lead the Client Success team, ensuring performance targets are met while fostering client satisfaction and loyalty. Responsibilities include daily team management, strategy implementation, performance analysis, and client issue resolution. This role collaborates cross-functionally to enhance client engagement with legal software solutions.

The Customer Success Manager will engage with nonprofit clients to ensure they achieve their goals using Instrumentl's platform. Responsibilities include onboarding, retention, identifying upsell opportunities, and being the customer advocate. The role requires relationship building, effective communication, and program design skills.

The Customer Success Manager at Fourth is responsible for managing client relationships, ensuring successful onboarding, driving product adoption, and achieving retention and growth targets. This role involves collaboration with internal teams to resolve client issues and improve processes, while also supporting training and advocating for customer needs.

The Manager of Enterprise Customer Success leads a team of six Enterprise Customer Success Managers, focusing on customer satisfaction, product adoption, and retention for strategic clients. Responsibilities include coaching the team, developing customer success strategies, monitoring success metrics, and facilitating cross-department collaboration.

The Customer Success Manager at BlueCat is responsible for managing enterprise-level customer accounts, delivering support, enhancing customer satisfaction, and promoting product adoption. They build relationships with stakeholders, troubleshoot technical issues, and ensure customers maximize their experience and renewals with BlueCat's solutions.

The Customer Success Manager is responsible for building strategic relationships with enterprise-level customers, ensuring customer satisfaction, advocating for customer needs, and managing account activities to maximize revenue and product adoption. This role involves collaboration with various teams to resolve technical issues and enhance customer experience, as well as identifying opportunities for account growth.

The Customer Success Engineer ensures users maximize platform value by providing technical support, answering inquiries via various channels, and collaborating across departments. This role involves multitasking and requires strong organizational skills, technical knowledge of APIs, and familiarity with SaaS tools.

The Enterprise Customer Success Manager will design strategic plans for enhancing customer product adoption and ensuring satisfaction, manage customer onboarding, track performance metrics, maintain relationships, and mitigate churn while collaborating with sales and renewals teams.

The Senior Customer Success Manager will manage FMCG clients, providing strategic guidance on leveraging customer insights. Responsibilities include relationship management, assessing client needs, conducting workshops, monitoring customer health, and identifying growth opportunities to ensure customer satisfaction and renewal.

The Customer Success Manager guides Commerce customers through their journey, ensuring product usage maximization. This role resolves complex issues, introduces new products, and identifies growth opportunities within client accounts while mentoring peers and communicating customer needs to influence product strategy.

The Client Success Representative will build and maintain strong client relationships, delivering solutions according to client needs. Responsibilities include managing communication on initiatives, identifying growth opportunities, assisting with client escalations, and handling administrative tasks efficiently in a dynamic environment.

The Client Success Representative will build and maintain relationships with clients, ensuring timely delivery of services. Key responsibilities include clear communication with stakeholders, identifying growth opportunities, and assisting with client requests, along with various administrative tasks.