Top Customer Success Jobs in Philadelphia, PA

The Director of Client Success at Rialtic is responsible for ensuring high levels of client satisfaction, retention, and growth by developing strategies to build long-term relationships with clients. Responsibilities include cross-functional collaboration, process improvement, client education, and metrics tracking to drive optimal client outcomes.

As the Customer Success Manager, you will foster customer relationships, ensure product adoption, address technical issues, provide training, and work closely with the Sales team to enhance product usage and satisfaction.

The Manager of Customer Success (Commercial) at 1Password leads a team focusing on supporting mid-market organizations, enhancing customer relationships, driving adoption and retention, and achieving growth goals. Key responsibilities include tracking team performance, coaching team members, overseeing daily operations, and implementing process improvements.

Responsible for ensuring customer satisfaction and retention, the Customer Success Manager engages with clients post-sale, analyzes customer data, and develops tailored success plans. They conduct check-ins, gather feedback for product enhancement, and collaborate with internal teams to meet customer needs.

As a Customer Success Manager, you'll manage loyalty customer accounts, enhance customer satisfaction, devise account plans aligned with customer goals, and drive renewals and retention. You'll liaise between customers and internal teams, ensuring successful implementation and ongoing success while analyzing customer health and needs.

The Customer Success Executive at Sprintax is responsible for managing relationships with existing and newly onboarded clients, addressing client inquiries, overseeing invoice renewals, and identifying opportunities for upselling additional products. The role involves collaborating with sales and marketing teams, conducting webinars, and managing customer satisfaction.

As the Head of Customer Success, you will lead the Customer Success team, focusing on maximizing client retention, enhancing customer satisfaction, and driving operational excellence. You will collaborate with executive leadership to align goals, advocate platform requirements, and establish strong relationships with clients and stakeholders.

The Director of Customer Success at DataVisor is responsible for managing the post-sales journey of strategic customers, ensuring successful onboarding and integration of fraud prevention solutions, overseeing performance improvement projects, and collaborating with the Sales team to identify upsell opportunities. This role involves leading a team, building frameworks for tracking customer value, and presenting solutions to executive stakeholders.