Top Customer Success Jobs in Philadelphia, PA

The Head of Customer Success manages key commercial relationships and leads a team supporting Vetcove’s largest pharmaceutical manufacturer partners. Responsibilities include strategy development, performance reviews, client engagement, and process optimization to enhance team and account performance.

The Senior Client Success Onboarding Manager will manage onboarding specialists and ensure a positive onboarding experience for clients. Responsibilities include training the team, overseeing client onboarding, resolving client issues, and contributing to onboarding materials and communication initiatives. This role requires strong customer service skills, technical knowledge, and the ability to work in a remote environment.

In the role of Client Success Manager, you will build and maintain client relationships, oversee account execution, mitigate churn risk, and ensure client satisfaction and retention for a portfolio of clients. You will collaborate with internal teams to drive client growth and manage the financial stability of accounts.

As a Customer Success Project Manager, you'll manage large enterprise customer relationships in the clinical trial domain, ensuring project delivery and client satisfaction. Your role includes coordinating with stakeholders, risk management, onboarding customers, and fostering strategic partnerships while driving Inato's growth.

The Client Success Director is responsible for managing top global client accounts, aligning internal strategies with clients' business goals, and directing client teams to execute organic search marketing programs. They report to a Managing Director of Client Success and work to drive revenue retention and client outcomes, support client growth, and lead client quarterly business reviews. The role involves building partnerships, maintaining relationships with Enterprise Partners, and contributing to account expansion planning.

The Customer Success Manager will develop product expertise, maintain client relationships, drive growth in lending volumes, host trainings, analyze client data, and collaborate with internal teams to improve services. They will target veterinary practices and facilitate solutions tailored to their financial needs.

The Enterprise Customer Success Manager will build and maintain long-term relationships with corporate and enterprise customers, acting as a trusted advisor and controlling delivery processes. The role focuses on achieving customer outcomes and realizing high ROI, while also working on customer portfolio growth and maintaining a high NPS score.

The Enterprise Customer Success Manager will maintain and develop long-term relationships with strategic Corporate & Enterprise customers, ensuring delivery processes are controlled and audited. They will act as a trusted advisor, helping customers achieve desired outcomes, drive value realization, and grow portfolios through successful cross-selling and up-selling. They will also work to maintain a high NPS score and oversee account management activities.

The role of a Customer Success Representative involves assisting with customer acquisition campaigns, providing exceptional customer service, and building long-term relationships with clients. The position focuses on professional growth, requiring key qualities like people skills, professionalism, and a positive attitude. Full training is provided, with opportunities for internal promotions based on performance.

The Enterprise Customer Success Manager will manage enterprise accounts, ensuring customers thrive with Overjet's software platform. Responsibilities include executing customer success strategies, achieving KPIs, improving account processes, planning expansions, and upselling software to existing clients.

As a Customer Success Manager, you will lead support efforts for VSCO's community, managing a team of support agents, ensuring quality communication, and optimizing customer experience tools. You'll gather insights, recommend solutions, and drive retention by addressing customer needs and leveraging product feedback.

As the Director of Customer Success, you will lead the customer success strategy, focusing on customer retention and value realization. You will coach teams, align sales and customer success strategies, work on upselling and renewals, and support operations, ensuring customer health and driving retention targets.

As a Customer Success Manager at Drata, you will enhance customer experiences and drive customer journey by fostering trust and collaboration, focusing on metrics like NPS and product adoption. Your role includes serving as a primary contact for clients, leveraging data for performance insights, conducting QBRs, and guiding compliance journeys. You will work closely with internal teams to align customer objectives and create tailored programs for success.

As a Customer Success Manager at AcuityMD, you will be responsible for managing a large book of business, ensuring high user adoption, leading executive business reviews, generating contract renewals, and developing risk mitigation strategies. You will collaborate closely with Account Executives to optimize customer success and drive value through strategic insights and relationships.

The Customer Success Manager engages with customers to ensure they maximize the value of the platform. Responsibilities include driving engagement, managing accounts from onboarding to renewal, anticipating customer needs, and using tools for measuring customer experience. The CSM acts as a trusted adviser, facilitating adoption of best practices and strategic recommendations.

The Senior Product Marketing Manager will align product marketing strategies with customer success objectives to drive upsell and renewal goals. Responsibilities include developing marketing frameworks, crafting messaging, conducting market research, creating content, and analyzing marketing performance.

As a Customer Success Engineer at Dataiku, you'll help clients achieve meaningful outcomes with business analytics and AI. Your role includes onboarding, driving user adoption, and providing technical support. You'll also collaborate across teams to enhance customer engagement and help document success metrics.