Top Customer Success Jobs in Philadelphia, PA

The Enterprise Customer Success Manager will maintain and develop long-term relationships with strategic Corporate & Enterprise customers, ensuring delivery processes are controlled and audited. They will act as a trusted advisor, helping customers achieve desired outcomes, drive value realization, and grow portfolios through successful cross-selling and up-selling. They will also work to maintain a high NPS score and oversee account management activities.

The Head of Technical Customer Success is responsible for leading the Technical Customer Success organization at Aerospike. This role focuses on customer satisfaction, retention, and success, overseeing global customer support and professional services. The position requires building and mentoring a high-performing team and collaborating with sales and product teams to drive customer engagement and operational excellence.

The RVP, Customer Success is responsible for launching new clients, driving customer retention, loyalty, and growth, while managing accounts, overseeing client support, conducting business reviews, and identifying product improvements to enhance customer experience.

Lead the customer success team by developing strategies to enhance customer satisfaction and retention. Mentor team members, drive customer success outcomes, leverage data for insights, address customer escalations, and collaborate with other departments to meet customer needs and business objectives.

The Senior Manager of Customer Success will lead and mentor a team of Customer Success Managers, develop strategies for customer implementation, drive process improvements, and ensure high client satisfaction. They will represent the CS team at various levels and work cross-functionally to enhance the customer experience while managing performance metrics and goals.

As a Customer Success Associate at Morning Consult, you will manage a portfolio of 40-50 accounts, ensuring clients maximize their use of syndicated data products. Your role includes onboarding new clients, developing relationships, addressing issues, and identifying upsell opportunities while representing client feedback internally.

The Director of Digital Customer Success will design and implement strategies to enhance customer engagement and retention, manage a Customer Success Management team, utilize analytics tools for insights, and collaborate across departments. This role aims to improve customer satisfaction through innovative solutions and measurable outcomes, reporting initiatives directly to senior leadership.

The Senior Customer Success Partner manages relationships with Tier 1 Strategic Accounts, focusing on revenue generation, managing subscriptions, conducting business reviews, and driving upsells while fostering strong client relationships and collaborating with marketing efforts.

The Director of Customer Success will build and lead the Customer Success department, enhancing customer satisfaction and retention for an enterprise software company serving courts and justice agencies. Responsibilities include developing strategies, overseeing customer onboarding, engagement, and expansion, while collaborating with sales and product teams. The role requires strong leadership and analytical skills along with a proven track record in customer success programs.

The Manager, Customer Success at Plex will lead, mentor, and develop the Customer Success team while ensuring user satisfaction and retention. Responsibilities include overseeing TOS enforcement, resolving customer escalations, leveraging analytics for decision-making, and advocating for users in engineering cycles.

The Head of Customer Success will lead a team of 10+ managers and directors, ensuring exceptional customer experiences and driving value realization from Nielsen's products. The role focuses on building relationships with Fortune 500 clients and their agencies, managing post-sale engagements, and collaborating with commercial and product teams to enhance customer success and expand Nielsen's service portfolio.

The Mid Market Customer Success Manager will enhance product adoption and customer satisfaction by developing strong relationships, onboarding new customers swiftly, managing renewals, and providing insights to maximize ROI. They will also identify trends, tackle onboarding blockers, and help manage customer organizational changes.

As a Customer Success Representative, you will ensure excellent customer experiences by supporting and consulting parent-clients. Your responsibilities include addressing concerns, fostering relationships, and being a primary contact for inquiries via WeChat, email, and phone calls.

The Customer Success Executive is responsible for managing relationships with clients, addressing their needs, and guiding them through service offerings. They work closely with sales and marketing teams to drive growth, manage invoicing processes, and improve customer satisfaction while ensuring communication and training.

The Customer Success Manager is responsible for managing client accounts to ensure satisfaction and retention, forecasting revenue, analyzing client data, leading onboarding processes, and advocating for client needs. The role involves building strong relationships, identifying at-risk accounts, and collaborating with internal teams to enhance client engagement and success with Wowza products.

The Manager, Customer Success at Chartbeat will lead a team of Customer Success Managers, focusing on account management and customer retention. This role requires strategic planning and the ability to cultivate executive relationships with key stakeholders, manage customer renewals, and identify upsell opportunities while ensuring excellent customer service and team management.

The Customer Success Manager will ensure clients have a smooth experience with Enerex's software by guiding onboarding, delivering training sessions, creating documentation, offering customer support, and managing client relationships. They will collaborate with cross-functional teams to advocate for client needs and gather feedback.