Top Customer Success Jobs in New York City, NY
As a Client Success Manager, you will support clients from onboarding to renewal, ensuring they achieve their goals using the SaaS platform. This role involves personalizing customer experiences, managing expectations, conducting check-ins, and collaborating with internal teams for renewals and upselling. You will also host events and promote client success stories.
Manage a portfolio of SMB customers, create and execute an account growth strategy, deal with a high volume of customer communications, build lasting relationships with clients, work on upselling initiatives, and serve as a customer advocate.
The Production Specialist is responsible for printing, scanning, and copying jobs, maintaining and cleaning equipment, assisting with inventory organization, and providing front counter assistance to customers to enhance job efficiency.
The Enterprise Client Development Associate will convert prospects into sales opportunities and manage initial stages of the sales process while also building a pipeline for the sales team. Responsibilities include improving CRM data, facilitating sales meetings, and supporting marketing campaigns.
As the Founding Customer Success Manager, you'll ensure customer satisfaction and success by monitoring product adoption, engaging with clients, facilitating training sessions, and acting as a trusted advisor. Your role includes building scalable processes and serving as the voice of the customer to inform product development.
The Strategic Customer Success Manager will act as a key contact for MongoDB users, focusing on customer advocacy, technology guidance, and relationship building. This role requires a blend of technical understanding and customer service skills to help customers maximize their use of MongoDB products while driving effective outcomes within the organization.
The Customer Success Associate serves as the key contact for merchants, primarily restaurants, ensuring they effectively utilize POS products. Responsibilities include product adoption support, upselling features, addressing customer issues proactively, and coordinating with local teams for on-site assistance to enhance customer retention and satisfaction.
The Email & SMS Specialist will manage email and SMS marketing campaigns, create automated workflows, analyze performance, and generate leads. Collaborating with the retention marketing team and digital team, they will oversee the e-mail briefing process, schedule marketing messages, and implement A/B testing strategies for optimization.
As a Customer Success Senior Manager, you will lead the Customer Success team, manage client relationships, oversee onboarding, implement retention strategies, assess team performance, collaborate across departments, and drive continuous improvement in customer experience.
The Retention and Recovery Specialist I interacts with clients to assist in the return of rental equipment and convert clients to private pay services. Responsibilities include managing phone calls, resolving issues, answering inquiries, maintaining detailed documentation, and meeting productivity goals.
Top Companies in New York City, NY Hiring Customer Success Roles
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