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Top Customer Success Jobs in New York City, NY
The Customer Success Manager II at Toast serves as the main point of contact for SMB customers, focusing on relationship building, driving customer satisfaction, and leveraging a deep understanding of Toast’s products to enhance product adoption and retention.
As a Senior Client Success Manager, you will enhance relationships with high-priority accounts, ensuring SaaS retention and advising clients on fraud and risk management. Responsibilities include managing account portfolios, tracking retention metrics, identifying churn risks, presenting business reviews, and collaborating with product teams based on client feedback.
The Luxury Sales Manager will lead a team in a showroom to drive sales performance and enhance customer experiences. Responsibilities include mentoring staff, analyzing sales data, implementing operational improvements, and maintaining high customer service standards.
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The Customer Success Specialist will onboard and educate users on the product, communicate new features, gather feedback, and execute user adoption strategies. The role aims at minimizing user churn by supporting clients throughout their lifecycle, from pilots to renewals, while collaborating closely with the Product Management team to relay user feedback for product development.
As a Client Success Manager, Enterprise, you will empower providers to maximize the value of Zocdoc by proactively engaging key stakeholders, driving their success in the Zocdoc marketplace, and delivering data-driven insights. You'll serve as a trusted advisor, collaborate with cross-functional teams, and lead customer conversations around product developments and best practices.
The Senior Compliance Specialist will guide product and technology teams on privacy and compliance matters, develop due diligence materials, and address product compliance inquiries. The role requires reviewing product designs for compliance risks and researching privacy regulations.
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As a Customer Success Manager, you will manage the post-sale experience for Regal's B2C customers, driving revenue growth and software ROI. Responsibilities include building customer success metrics, developing relationships at all organizational levels, executing account plans, delivering data presentations, and collaborating with cross-functional teams to enhance customer experience.
The Customer Experience Manager will lead the customer experience team and develop strategies to improve customer support efficiency. Responsibilities include analyzing customer interaction data, collaborating with product and engineering teams, and managing a high-performance team focused on enhancing customer satisfaction.
The Legal Compliance AI Specialist will work with Content, Legal, and Executive teams to design AI compliance solutions, automate regulatory analysis, assess compliance risks, and support both customers and internal teams with legal alignment. This role requires strong organizational and communication skills along with a keen interest in LLMs and automation.
As a Client Services Digital Associate at Applecart, you will coordinate marketing, communications, and digital advertising campaigns for prominent clients. You will manage project timelines, communicate with stakeholders, and prepare client deliverables, ensuring operational excellence throughout the campaigns and remaining updated on digital marketing trends.
Top Companies in New York City, NY Hiring Customer Success Roles
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