Top Customer Success Jobs in New York City, NY

The Medical Affairs Client Lead will manage multiple projects with significant client interaction, coach team members, ensure work quality, maintain client relationships, provide thought leadership, and support firm capabilities development. This role requires strong analytic and communication skills, alongside prior management consulting experience, particularly in medical affairs or life sciences.

As a Senior Product Data Scientist, you will lead client engagement, implementing advanced algorithms, managing teams, and delivering insights to solve complex business problems, while driving client impact and business growth.

As the Director of Client Partnerships at Zeta Global, you will lead media sales, developing strategic plans to achieve revenue goals, fostering relationships with clients, and communicating the value of Zeta's marketing solutions while overseeing key accounts and sales activities.

The Senior CX Operations Specialist will coordinate with Customer Success leadership to allocate resources for revenue retention, design successful strategies for account assignments, optimize internal tools for identifying high-value accounts, and ensure accurate CRM and Customer Success data management.

The Support Engagement Lead is responsible for delivering premium technical support to named customers. They act as the primary contact, advocate for technical needs, manage escalations, and analyze support cases to enhance customer experience. The role involves collaboration with customer success and recurring services to ensure seamless integration and product adoption.

As a Services Administrator, you will manage a portfolio of enterprise customers, ensuring their success with the Yext platform. Responsibilities include proactive platform optimizations, handling customer requests, analyzing data in Excel, and maintaining quality assurance over content. You will also communicate results to customers and collaborate with internal teams to enhance their overall digital experience.

As an Operations Support Specialist at Order.co, you will deliver high-quality customer support, resolving inbound issues from clients and vendors while troubleshooting problems and communicating effectively. Your responsibilities include managing client expectations, documenting interactions, collaborating with internal teams, and continuously improving support processes to enhance client satisfaction.

The Senior Specialist of Retail Strategy and Capabilities will drive retail growth initiatives, manage revenue growth projects, collaborate on sales planning, enhance profitability and efficiency in retail stores, and communicate insights to stakeholders, leveraging strong analytical skills and telecom experience.

The Senior Director of Voice of Customer will lead Altice USA's VoC Program, utilizing customer feedback to drive changes that enhance customer experience. Responsibilities include overseeing survey design, managing data analytics, and collaborating with various departments to improve customer satisfaction and loyalty.

As an Enterprise Customer Success Manager at Trustpilot, you will manage strategic customer relationships, ensure successful delivery and adoption of Trustpilot solutions, and act as a trusted advisor, advocating customer needs internally. You will measure customer success metrics and address any account roadblocks to ensure clients derive maximum value from the platform.