Top Hybrid Customer Success Jobs in New York City, NY

The Medical Affairs Client Lead will manage multiple client projects and build strong relationships with key decision makers, providing thought leadership and ensuring high-quality work outputs. The role includes motivating project teams, presenting to senior leaders, and supporting the firm’s capability development initiatives.

As a Senior Client Success Manager, you will enhance relationships with high-priority accounts, ensuring SaaS retention and advising clients on fraud and risk management. Responsibilities include managing account portfolios, tracking retention metrics, identifying churn risks, presenting business reviews, and collaborating with product teams based on client feedback.

As a Scaled Account Manager at Navan, you will build relationships with customers, respond to their requests, provide feedback for product optimization, and monitor account satisfaction to drive revenue. You'll collaborate across teams and adapt to a fast-paced environment, focusing on problem-solving and strategic thinking.

The Senior Customer Success Manager at Nexthink will guide strategic customers in North America through their digital employee experience journey, focusing on adoption and value realization. Responsibilities include relationship management, driving renewals and expansion, maintaining customer health, and facilitating workshops. The role requires collaboration with multiple teams and regular communication with customer stakeholders.

The Senior Specialist of Retail Strategy and Capabilities will drive retail growth initiatives, manage revenue growth projects, collaborate on sales planning, enhance profitability and efficiency in retail stores, and communicate insights to stakeholders, leveraging strong analytical skills and telecom experience.

As a Customer Success Specialist at Street Context, you'll onboard and educate users, communicate new features, gather feedback, and implement user engagement strategies. Your role involves minimizing churn, supporting pilots, and creating content tailored for users. Collaboration with account management and product teams is key to advocating for user needs and enhancing their experience with the product.

The Client Implementation Specialist will manage the onboarding process for new clients, develop personalized onboarding plans, ensure data quality, provide training, and maintain strong communication throughout the process. They will also monitor client accounts, build relationships, and maintain comprehensive client records in the CRM system.