Customer Experience Specialist

Reposted 3 Days Ago
New York, NY
Hybrid
65K-75K Annually
Entry level
Productivity • Sales • Software
The Work OS that gives everyone the power to build and improve the way their organization runs.
The Role
The Customer Experience Specialist engages with customers to provide personalized solutions, collaborates on cross-functional teams, and seeks to improve service quality, enhancing user experience with the product.
Summary Generated by Built In

Description

Join our team as a Customer Experience Specialist, where your passion for delivering outstanding customer experience and proactive problem-solving skills will truly shine. Immerse yourself in a fast-paced, innovative environment where your contributions make a significant impact. At monday.com, we are committed to excellence and innovation, and we infuse creativity into every aspect of our work to craft memorable customer experiences. Joining our global CX department means embracing a dynamic role that transcends traditional support. As we continue to expand, we are looking for dynamic individuals to become integral members of our team.

Please note that this is a hybrid position of 3 days/week in our NYC office



About The Role

As a Customer Experience Specialist, you will leverage deep expertise of our evolving products to provide exceptional, personalized experience to a global customer base. Our diverse and inclusive environment values your unique insights, which drive continuous improvement. You’ll address support inquiries, troubleshoot technical issues, and proactively recommend solutions, collaborating closely with cross-functional teams to share customer insights and drive product enhancements. Through attentive, adaptable support and a passion for innovation, you’ll ensure a seamless, high-quality user experience across regions while directly contributing to the continual growth and success of our platform.



Requirements

What We Value:

  • Dynamic Environment: We look for individuals who see every change as an opportunity to grow. Embrace the excitement of working in a fast-paced, ever-evolving setting where innovation is key.
  • Driven and Curious Individuals: We seek team members who are self-starters, eager to take initiative, and passionate about going the extra mile to ensure customer satisfaction. Your drive is instrumental in helping us achieve our goals and maintain our reputation for excellence.
  • Creativity: Bring your unique perspective and innovative ideas to the table. We value creativity as a tool for problem-solving and enhancing the customer journey, encouraging you to think outside the box to deliver exceptional results.
  • Solution Oriented: Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution.

What You’ll Do:

  • Engage with customers to understand their needs, providing personalized and effective solutions that enhance their experience with our product.
  • Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience.
  • Continuously seek opportunities to improve processes, leveraging customer feedback and industry best practices to elevate service quality.
  • Strengthen customer relationships and overall user experience to ensure lasting partnerships

Why Join Us?

  • Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified 
  • Be part of a company that values your input and encourages creative problem-solving. Your ideas will be heard, and your contributions will be recognized.
  • Join a team that values ownership, curiosity, and proactive problem-solving, and bring your unique insights to drive real change. Work in an environment where positivity and customer satisfaction are at the forefront, creating a rewarding and fulfilling work experience.
  • Grow your career with opportunities for professional development and advancement, supported by a team that is committed to your success.

For New York City-based hires only: Compensation Range: $65,000-$75,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.



Social Title
None

Social Description

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!



Our Team

The Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive. By being the true experts of the monday.com platform, we are able to provide a unique level of support and inspiration to our users. We are an energetic, empathetic and passionate team that enjoys teamwork, helping others, and taking on new challenges in this fast-paced environment.



Position Type
None

About The Team (Internal)
None

Internal requirements
None

What the Team is Saying

Matthew Burns
Nate
Ruchita
Dipro
Nate
Kyle
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York, NY
3,049 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.

Why Work With Us

At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

monday.com Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

monday.com embraces a flexible work environment with our hybrid model!

Typical time on-site: 3 days a week
HQNew York, NY
HQTel Aviv-Yafo, IL
Denver, CO
London, GB
Melbourne, VIC
São Paulo, BR
Sydney, NSW
Warsaw, PL
Learn more

Similar Jobs

monday.com Logo monday.com

Senior Enterprise Customer Success Manager

Productivity • Sales • Software
Hybrid
New York, NY, USA
3049 Employees
130K-170K Annually
Hybrid
New York, NY, USA
3049 Employees
150K-186K Annually

monday.com Logo monday.com

North America Channel Director

Productivity • Sales • Software
Hybrid
New York, NY, USA
3049 Employees

monday.com Logo monday.com

Director of SMB Sales

Productivity • Sales • Software
Hybrid
New York, NY, USA
3049 Employees
210K-240K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account