Top Hybrid Customer Success Jobs in New York City, NY
The Senior Customer Success Manager at BlackLine will guide customers through their journey post-sales by optimizing product adoption, preventing churn, and enhancing customer satisfaction through expert advice and strategic alignment with client goals. They will mentor new CSMs and maintain strong relationships with key customer stakeholders to maximize value from BlackLine solutions.
The Product Data Scientist will lead client engagements to deliver impactful data science solutions, translating requirements into actionable insights. Responsibilities include developing advanced analytics processes and operational pipelines while leveraging problem-solving frameworks and analysis tools to address client business challenges.
As an ISO Funding Specialist, you will drive growth in Revenue Based Funding by identifying potential partners, generating leads through various channels, and providing tailored MCA lending solutions. Responsibilities include relationship building, conducting needs assessments, negotiating deals, and collaborating with internal teams to ensure efficient loan processing.
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As a Client Director, you will be responsible for leading client relationships, driving satisfaction and retention, and ensuring successful implementation of Nexthink's solutions. You will work closely with IT teams to enhance the digital employee experience, leveraging real-time analytics and automation to improve productivity and efficiency.
The VP of Customer Success at NextRoll is responsible for leading the Customer Success, Onboarding, and Professional Services teams. The role focuses on enhancing customer experience, driving retention and growth through upselling and cross-selling, aligning customer success strategies with business objectives, and developing a high-performing team.
The Customer Success Manager at Expert Institute will manage and grow subscription accounts, building strong relationships with attorney clients. Responsibilities include tracking account health, overseeing client communications, presenting proposals, and collaborating with internal teams to enhance client experience. The role emphasizes relationship management and achieving ambitious goals in a fast-paced tech environment.
As a Senior Client Success Manager, you will enhance relationships with high-priority accounts, ensuring SaaS retention and advising clients on fraud and risk management. Responsibilities include managing account portfolios, tracking retention metrics, identifying churn risks, presenting business reviews, and collaborating with product teams based on client feedback.
The Service Desk Specialist I provides technical support for Grubhub employees, manages onboarding and hardware, and offers assistance with desktop applications and AV events. The role involves troubleshooting Windows and Mac issues, collaborating with IT teams, and addressing support tickets, ensuring efficient problem resolution.
As a Customer Success Manager, you'll oversee the success of agency customers, guiding them through onboarding and product adoption. You'll serve as a trusted advisor, develop strategies for achieving program goals, manage account operations, and drive customer engagement with the CreatorIQ platform to ensure client satisfaction.
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As the Director of Customer Success, you will lead the Customer Success team, drive performance and growth, ensure customer satisfaction, and manage key business metrics like NDR and NPS. You'll develop customer success strategies, analyze metrics, foster stakeholder relationships, and optimize internal processes for effective customer engagement.
Top hybrid Companies in New York City, NY Hiring Customer Success Roles
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