Top Customer Success Jobs in Detroit, MI

The Client Experience Specialist will communicate with consumers to help them connect with financial advisors through various channels. Responsibilities include guiding users in the matching process, scheduling calls, documenting interactions in the CRM, and meeting personal and team targets.

As a Senior Client Advisor at Casa, you will onboard and support premium clients, educate them on bitcoin and digital asset management, and provide exceptional customer service. You will build long-term relationships, collaborate with internal teams, and contribute to innovation in customer service processes.

As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for our merchants, collaborate with technical and engineering teams, assist in quality assurance for new features, and help produce and update documentation.

The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, oversee QA and editing processes, coordinate with voice talent and localization vendors, and assist in IVR dialogue design and localization. This role requires strong communication skills and attention to detail.

The Senior Contracts Specialist at GuidePoint Security is responsible for managing SLED client contracts, ensuring compliance with internal policies and regulations, and developing strong relationships with government and internal stakeholders. Key responsibilities include reviewing RFPs, proposals, and various agreements, coordinating compliance efforts, and implementing contract management tools.

The Customer Success Specialist at Paradigm will manage a portfolio of clients, ensuring they effectively use the legal software products. Responsibilities include onboarding clients, resolving inquiries, gathering feedback, and collaborating with various departments to enhance customer experience and retention.