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Top Customer Success Jobs in Detroit, MI
As a Customer Success Manager at HumanSignal, you will be responsible for building and maintaining relationships with enterprise clients, ensuring they achieve their business goals. You will guide customers through onboarding and integration of software into their processes, while driving value and expansion of services within the accounts you manage.
The Customer Onboarding Manager will oversee new customer onboarding, collaborate with Sales and Customer Success to resolve needs, and develop processes for repeatable onboarding experiences. They will also provide customer support and manage Professional Services, particularly the Batch Enrichment service. Strong project management and technical skills are essential.
As a Customer Education Specialist, you will create eLearning courses, video tutorials, and webinars to help customers understand and utilize BambooHR effectively. Your role includes scripting, recording, editing content, managing projects, and collaborating with various teams to enhance customer experience and education.
The Senior Analyst, Operations will manage tools and analytics for the Customer Success team, overseeing customer data to improve key KPIs like churn prevention and customer satisfaction. Responsibilities include implementing customer success platforms, ensuring integration with sales and marketing tools, maintaining accurate customer data, building reports and dashboards, and providing data-driven insights to leadership.
The Field Tech Implementations Consultant will be the primary contact for troubleshooting and resolving technical issues in client environments, collaborating with various teams to support connectivity and peripheral devices, and ensuring smooth implementations and configurations for clients.
As a Deliverability and Compliance Specialist, you will ensure Kit's email deliverability, provide high-quality support for deliverability-related issues, and create educational content. You will monitor accounts for compliance, assist with audits, collaborate with the support team and product engineers, and engage with the community to enhance Kit's reputation in email deliverability.
As an Onboarding Analyst, you will assist VIP clients with setting up their sales tracking in our system. The role focuses on customer success rather than support, requiring strong communication skills and attention to detail. You'll interact with marketing software and contribute to significant growth opportunities within the company.
The Technical Support Engineer II acts as the primary contact for Outset customers, providing technical and clinical support post-sales. They troubleshoot product issues, document resolutions in Salesforce, and collaborate with various teams to ensure customer satisfaction while adhering to process standards.
The Customer Support Manager will lead and develop a high-performing customer support team for an Enterprise SaaS platform, ensuring best-in-class 24/7 customer service, managing escalations, and creating performance metrics. The role requires coaching team members and resolving critical customer issues.
The Operations Support Specialist ensures timely delivery of medical supplies, handles shipment issues, maintains communication with stakeholders, manages order entries in the CRYOPDP System, provides real-time updates on shipments, generates reports, and offers customer support. They also escalate issues and provide backup for the Operations Support Supervisor when needed.
Top Companies in Detroit, MI Hiring Customer Success Roles
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