Top Customer Success Jobs in Detroit, MI

The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.

The Customer Service Representative at Beyond Finance serves as the primary contact for clients in financial hardship programs, providing compassionate service, resolving inquiries, and maintaining strong client relations. They will complete training to expertly guide clients from enrollment to graduation, while addressing issues with active listening and critical thinking in a remote setting.

The Virtual Medical Assistant/Patient Advocate will provide administrative and empathetic support to patients and healthcare providers, handling non-clinical inquiries and assisting with medication requests, while working in a fast-paced, rewarding environment.

As a Strategic Customer Success Manager at Eve, you will drive adoption and maximize value of legal tech solutions for law firm clients, ensure high client satisfaction, contribute to product evolution, and maintain strong client relationships. You'll leverage your expertise to achieve key performance metrics and enhance client retention and growth.

The Customer Success Manager at Eve will ensure high client satisfaction and retention, drive product adoption and utilization in law firms, create case studies demonstrating ROI, and provide client feedback for product development. This role requires expertise in legal tech and strong analytical and project management skills to support clients effectively.

As a Customer Onboarding Specialist, you will ensure customer success by guiding clients through the implementation, training, and optimization of Eve's legal AI solutions, collaborating with various teams to meet customer needs and metrics.

The Senior Enterprise Success Manager manages post-sale relationships with Enterprise clients, ensuring strong advocacy and maximizing client value through effective communication and conflict resolution. They handle complex client issues, coordinate with internal teams, and drive client success metrics, while maintaining in-depth knowledge of the IDeaS System and its applications in the hospitality and casino sectors.

The Patient Advocate serves as a liaison between patients and healthcare providers, managing incoming and outgoing calls about medical bills, utilizing the Cedar platform, handling escalations, and ensuring patient satisfaction regarding the billing process.

The Director of Customer Success will develop strategies to enhance product adoption and manage customer satisfaction, focusing on retention and reducing churn. Responsibilities include leading the Customer Success team, driving revenue growth, optimizing key metrics, and advocating for customer needs within the company.