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Top Customer Success Jobs in Detroit, MI
Software
The Support Manager will oversee the North America regional support team, ensuring high-quality customer support and operational efficiency. Responsibilities include managing team performance, handling escalated cases, and analyzing support metrics. Strong leadership and communication skills are essential to guide team members and collaborate with cross-functional teams.
Top Skills:
Point Of SaleSaaS
Marketing Tech
The Client Strategist at QRY will manage a portfolio of 5-8 clients, acting as a strategic advisor and leading digital marketing campaigns. Responsibilities include developing strategic plans, ensuring client success, conducting meetings, and providing insights through reporting. The role requires strong communication, project management skills, and a passion for e-commerce and digital marketing.
Payments • Software • Financial Services
As a Senior Partner Implementation Specialist, you will lead the onboarding process for partners to the Banking as a Service platform, ensuring a smooth implementation from contract sign-off to go-live. You'll manage technical integrations, collaborate with various internal teams, and provide guidance and documentation to enhance partner experience.
Top Skills:
APIsHTTPOauthRestSftpSoap
Software
The Field Customer Success Manager builds and maintains strong relationships with strategic customers, helping them achieve their business goals through Auctane's products. Responsibilities include researching accounts for efficiency, communicating with customers about savings, and collaborating with other departments for seamless service delivery.
Top Skills:
JIRALookerMgmtSalesforceShipstationZendesk
Information Technology
The Director of Customer Success at Innovaccer acts as a trusted advisor to clients, managing project deliveries, engaging with teams of engineers and designers, and identifying solutions to enhance customer satisfaction in the healthcare sector. This role requires a strong analytical mindset and excellent communication skills to effectively address customer needs and drive project success.
Consumer Web • Digital Media • eCommerce • Fintech • Financial Services
The Client Experience Specialist will communicate with consumers to help them connect with financial advisors through various channels. Responsibilities include guiding users in the matching process, scheduling calls, documenting interactions in the CRM, and meeting personal and team targets.
Blockchain • Security • Software
As a Senior Client Advisor at Casa, you will onboard and support premium clients, educate them on bitcoin and digital asset management, and provide exceptional customer service. You will build long-term relationships, collaborate with internal teams, and contribute to innovation in customer service processes.
Top Skills:
BitcoinEthereum
eCommerce • Information Technology
As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for our merchants, collaborate with technical and engineering teams, assist in quality assurance for new features, and help produce and update documentation.
Top Skills:
Shopify
AdTech • Marketing Tech
At Measured, you have the unique opportunity to create your own role even if there is no specific opening that fits your background. This role encourages proactive candidates to share their interests and skills, allowing for personalized job creation.
Information Technology
The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, oversee QA and editing processes, coordinate with voice talent and localization vendors, and assist in IVR dialogue design and localization. This role requires strong communication skills and attention to detail.
Top Companies in Detroit, MI Hiring Customer Success Roles
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