Top Customer Success Jobs

The Customer Experience Manager at Q2 is responsible for managing client relationships and contract activities. This role includes coordination between various stakeholders, supporting negotiation efforts, and ensuring client satisfaction throughout implementation projects. The position involves analyzing relationship economics and maintaining collaborative communication with clients.

The Customer Experience Manager will manage contract and sales order activities, ensuring coordination between clients and various internal teams. Responsibilities include negotiating terms, analyzing relationship economics, and maintaining client satisfaction. The role involves management of complex client relationships and oversight of strategic projects.

The Relationship Development Specialist at Q2 will develop new business and manage relationships with community financial institutions. Responsibilities include prospecting for new business, qualifying leads, aligning solutions with prospect needs, and maintaining customer relationships while ensuring database accuracy.

The Support Specialist will provide administrative and operational support to the JV president and the sales team, manage day-to-day office operations, facilitate communication, assist with marketing initiatives, and ensure compliance with yearly requirements.

The Systems Software Specialist is responsible for the development and design of systems and software applications, including program maintenance, installations, and technical support for the line of business. They analyze software issues, maintain equipment, and ensure data security and backups while serving as a help desk resource.

The Systems Software Specialist develops and maintains software applications and operating systems, analyzes system functionality, and recommends improvements. Responsibilities include installing software, managing hardware, performing data backups, providing help desk support, and ensuring data security to enhance efficiency in the business area.

The Customer Success Manager is responsible for managing client relationships, ensuring customer satisfaction, and guiding customers in maximizing their Workday investment. The role involves proactive issue identification, project delivery, and serving as a customer advocate within the company.

As a Workforce Management Specialist, you'll optimize workforce operations by analyzing staffing needs, creating schedules, collaborating with departments, and ensuring regulatory compliance while enhancing productivity and employee engagement.

As a Reinstatement Specialist, you will assist customers in reinstating their auto loans while ensuring excellent customer service. Your responsibilities include contacting customers with repossessed vehicles, advising them on fees and requirements, and presenting solutions to facilitate loan reinstatement. You will work closely with operations to maintain effective communication throughout the process.

As an Impound Specialist, you will negotiate fees with impound facilities, manage the vehicle recovery process, document account information, and collaborate with other departments. Your responsibilities include completing state-specific impound packets, determining vehicle worthiness for repossession, and keeping accurate records of impound notices.

The Manager of Customer Success will enhance customer relationships, lead a team, and implement growth strategies. Responsibilities include coaching the team, managing customer accounts, ensuring data accuracy in the CRM, conducting business reviews, and collaborating with product and marketing teams to improve customer experience and retention.