Top Customer Success Jobs
As the Customer Experience Operations Lead, you'll optimize digital customer journeys, analyze customer data for retention strategies, improve customer success processes, and collaborate with various teams to enhance customer experience. You'll also provide training, prepare reports, and advocate for customers in social media.
The Enterprise Support Specialist at Qualtrics is responsible for leveraging technology to solve complex problems for top-tier customers. The role involves a mix of reactive troubleshooting and proactive engagement with clients to provide program assurance and technical support. The specialist will work closely with various teams within the organization and contribute to client success by delivering high-quality assessments and white-glove care.
The Client Success Manager will enhance client relationships, execute strategies to boost client retention, and identify opportunities for upselling growth. They will analyze client needs and provide tailored solutions, ensure proper onboarding of new clients, and maintain up-to-date knowledge of company services to support clients effectively.
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As a Senior Client Success Manager, you will enhance relationships with high-priority accounts, ensuring SaaS retention and advising clients on fraud and risk management. Responsibilities include managing account portfolios, tracking retention metrics, identifying churn risks, presenting business reviews, and collaborating with product teams based on client feedback.
As a Customer Experience Phone Agent, you will provide excellent service through phone interactions, resolve customer inquiries, and ensure high satisfaction by troubleshooting issues and educating customers about products. You'll document interactions and collaborate with teams for improved services.
The Customer Success Manager will manage client relationships to ensure satisfaction, retention, and growth. Responsibilities include proactive engagement with clients, developing tailored support plans, aligning with client goals, and overseeing program management across multiple accounts.
The Service Desk Specialist I provides technical support for Grubhub employees, manages onboarding and hardware, and offers assistance with desktop applications and AV events. The role involves troubleshooting Windows and Mac issues, collaborating with IT teams, and addressing support tickets, ensuring efficient problem resolution.
As a Customer Success Manager, you'll oversee the success of agency customers, guiding them through onboarding and product adoption. You'll serve as a trusted advisor, develop strategies for achieving program goals, manage account operations, and drive customer engagement with the CreatorIQ platform to ensure client satisfaction.
The Customer Success Manager will drive retention and growth among customers in social advertising, ensuring exceptional customer experiences, delivering support, and managing relationships with customers and partners. This role includes collaboration across functions to enhance customer success initiatives and contribute to the company’s knowledge base.
Seeking a Workday HCM Specialist to support Workday product roadmap developments, user training, and document creation. Responsibilities include providing user support, aligning with global process owners, and influencing the Workday product roadmap.
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