Top Customer Success Jobs
The Customer Success Manager at Smartling will ensure customer adoption and retention through onboarding, communication, and education. Responsibilities include managing customer relationships, resolving issues, driving account growth, overseeing implementation of best practices, and demonstrating value through business reviews and workshops.
The EVP of Customer Success and Services will lead global customer success initiatives, ensuring customers achieve their desired outcomes and maximize value from the tech skills development platform. Responsibilities include building teams, driving customer retention and engagement, establishing data-driven processes, and fostering a culture of customer success throughout the organization.
As an Associate on the Insurance Benefits team, you will manage day-to-day operations for medical, dental, and vision benefits, resolve client issues, collaborate cross-functionally, and assist in creating internal resources and solutions to enhance the customer benefits experience.
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The Manager, Customer Service Strategy will lead CCaaS transformation initiatives, enhance offerings, develop methodologies, manage client relationships, and drive business development efforts in customer service technology solutions.
The Customer Success Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. They will build strong relationships with customers, help define a long-term accessibility roadmap, and demonstrate the ongoing benefits of Level Access's software products and services.
The Customer Support Representative II will enhance customer experience by resolving issues and responding to inquiries. This role involves documenting user concerns, collaborating with the Support Manager to create standard responses, and maintaining high user satisfaction. Responsibilities include using Zendesk to address customer needs effectively, addressing concerns on social media, and performing inquiries for quality assurance.
As an IT Helpdesk Engineer, you will provide first-line support for technical needs, troubleshoot and resolve software, hardware, and network issues, manage IT equipment inventory, assist in onboarding/offboarding processes, collaborate with IT teams on complex issues, and document solutions for efficiency.
The Senior Culinary Specialist will manage culinary initiatives by overseeing projects, supporting events, and collaborating with various teams. Responsibilities include creating marketing content, providing product training, and leading food demonstrations while ensuring alignment with brand goals and customer engagement.
The Billing Specialist role at Liftoff involves managing billing operations, assisting with invoice creation, and ensuring accurate receivables through collaboration with various teams. Responsibilities include onboarding new customers, resolving billing disputes, and leading process improvement initiatives.
The Website Support Specialist will assist users of BI web portals by providing support through hotline calls and email requests. Responsibilities include user account management, troubleshooting issues, delivering training, monitoring communications, generating reports, and contributing to the improvement of processes and SOPs.
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