Top Customer Success Jobs
The Customer Success Engineer ensures the technical success of customers using the WordPress VIP platform by providing support, consulting, and troubleshooting deployment issues. The role involves a mix of technical problem-solving, customer communication, and collaboration, often handling complex issues through various channels such as Zendesk tickets and direct customer calls.
As a Customer Success Manager at ANKA, you will manage a dedicated portfolio of sellers, respond to customer inquiries on our CRM, and conduct bi-weekly webinars. Your KPIs include retention, revenue, and churn rate.
The Customer Success Manager will oversee the management of customer support and success, ensuring effective communication between customers and internal teams. Responsibilities include creating support policies, managing ticket queues, conducting technical analyses, and driving issue resolutions with various stakeholders.
The Head of Customer Success will lead the Enterprise Customer Success team at Fundraise Up, focusing on large non-profit accounts. Responsibilities include developing workflows, mentoring Customer Success Managers, executing account growth strategies, and building relationships with high-level stakeholders to drive engagement and retention.
As a Software Support Specialist II at CompuGroup Medical, you will document customer cases, troubleshoot software issues, consult with customers via phone, chat, and email, and create knowledge base articles. You will need to handle customer interactions with professionalism and manage expectations in high-pressure situations.
The Manager of Customer Success Engineering will oversee a team, ensuring effective onboarding, technical implementation of the ArmorCode SaaS platform, and driving customer adoption. Responsibilities include managing customer relationships, proactively identifying issues, preparing reports, and collaborating with teams to enhance product offerings based on customer feedback.
The Customer Success Engineer at Halcyon will drive customer adoption of the adaptive security platform, coordinating onboarding, support, and retention efforts. Responsibilities include developing customer success plans, monitoring customer health, resolving technical issues, and maintaining communication to enhance client engagement and discover upsell opportunities.
The Support Representative assists customers with inquiries via phone or email, serving as a technical resource for the company's products and services. They support customer needs through debugging, research, and documentation while leveraging a strong support philosophy. This role provides opportunities for career growth within a data-driven digital marketing agency.
The Associate, Customer Support at Gemini is responsible for handling high-priority customer requests, acting as a liaison between customers and internal teams, resolving escalated issues, and enhancing processes for efficiency. This role involves collaboration with various departments to ensure customer satisfaction and may require occasional weekend coverage.
The Technical Integration Specialist will manage client integrations of a SaaS product, focusing on user provisioning, automation, and troubleshooting. Key responsibilities include leading technical discussions, optimizing integration processes, and maintaining documentation to ensure compliance and security.
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