Top Customer Success Jobs

The Operations Reconciliation Specialist reconciles various processes performed by the outsourcing team, ensuring accuracy and resolving exceptions. Responsibilities include performing daily and monthly reconciliations, creating reports, and ensuring compliance with established duties. This part-time role requires strong analytical skills and collaboration with the team to meet deadlines.

The Customer Experience Specialist is responsible for managing the collection of outstanding accounts receivable, ensuring a positive customer journey, mentoring team members, and adhering to compliance standards. This role requires effective communication and negotiation skills to resolve delinquencies and promote customer loyalty.

The Customer Support Analyst I role at Cority involves responding to customer inquiries, troubleshooting technical issues, logging support interactions, following up with customers, and escalating more complex problems to senior teams. This position includes on-call rotations and requires collaboration with internal teams to resolve customer issues.

The Operational Compliance Specialist leads operational quality compliance, conducts compliance checks on clinical trial documents, maintains quality support for regulatory compliance, and facilitates process improvement and CAPA management to enhance operational effectiveness and business success.

As a Customer Success Manager, you will be the face of Insider to our clients. Your main responsibilities include understanding our clients' needs, matching them with our products, ensuring they utilize our technology effectively, and maintaining a strong relationship with them. You will also be responsible for providing feedback to your team, identifying opportunities to add value to our clients' organizations, and contributing to product development. This role requires a university degree in Business, Marketing, Engineering, or related fields.

The Customer Service Representative manages client inquiries regarding drayage, trucking, and container services. They handle customer accounts, resolve service-related issues, and coordinate with internal teams to ensure quality service delivery. The role requires strong communication and problem-solving skills, along with a solid understanding of the logistics industry.

The Senior Customer Enablement & Support Specialist at Sayge will guide HR leaders and coaching participants through onboarding and enablement, ensuring a positive experience with the coaching programs. Responsibilities include providing solutions, leading onboarding calls, and advocating for customer needs to internal teams.