Top Customer Success Jobs
The CX Operations Manager will optimize and enhance customer experience through process improvements and technology implementation. The role involves evaluating tools, streamlining workflows, managing customer experience metrics, and collaborating across departments to ensure seamless customer journeys and satisfaction.
The Head of Strategic Relationship Management will lead a team focused on managing Mercury’s high-value accounts, develop scalable processes using CRM systems like Salesforce, enhance customer retention, identify growth opportunities, and build strong executive-level relationships. The role requires strategic thinking, leadership in high-growth environments, and a customer-focused approach.
The Senior Implementation Manager will guide Mid Market and Enterprise customers through Yotpo’s product setups, managing onboarding processes, and ensuring exemplary customer experience. Responsibilities include training, problem-solving, and collaborating with cross-functional teams to optimize account management and onboarding.
The Senior Consultant, Technical Account Management at Showpad acts as the main technical contact for customers, ensuring their success by aligning their technical requirements and business objectives with Showpad's products. Responsibilities include managing customer relationships, providing technical guidance, and demonstrating comprehensive product knowledge to maximize customer engagement and satisfaction.
The Customer Success Manager at SentinelOne will manage the customer lifecycle, ensuring satisfaction and engagement by addressing customer inquiries, utilizing automation tools, and identifying growth opportunities. The role emphasizes relationship building and advocating for customer needs across departments, while also focusing on customer retention and upselling.
As a Customer Experience Associate, you'll provide exceptional support to small business customers through phone, email, and live chat. The role involves managing multiple customer interactions, resolving issues efficiently, and collaborating with internal teams to improve the customer experience.
The Customer Success Manager is responsible for growing revenue and driving adoption of the Bidease Platform by managing client relationships, training them on usage, and collaborating with sales and media buying teams to meet client objectives and optimize campaigns.
The Software Technical Support Specialist II provides advanced support for customers using the software, resolving complex cases via CRM, ensuring customer satisfaction, and suggesting process improvements. This role involves managing case workloads, creating knowledge base articles, and maintaining positive relationships with customers while staying updated on software features.
The Customer Success Associate will manage customer inquiries, ensuring a seamless experience. Responsibilities include responding via Zendesk, maintaining Knowledge Base articles, analyzing data for improvement, and collaborating with different teams to enhance services and address customer needs.
As an Onboarding Analyst, you will assist VIP clients with setting up their sales tracking in our system. The role focuses on customer success rather than support, requiring strong communication skills and attention to detail. You'll interact with marketing software and contribute to significant growth opportunities within the company.
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