Top Customer Success Jobs

The Senior Manager, Customer Experience will oversee customer-facing teams, improve customer registration and onboarding processes, develop customer success strategies, monitor key metrics, and drive continuous improvement. This role necessitates collaboration with other departments to advocate for customer needs and ensure high satisfaction levels.

The Regional Solutions Specialist partners with sales teams to enhance the understanding and sales of digital marketing solutions. They conduct client discovery meetings, build strategic marketing packages, lead in client planning, and represent the company at industry events, focusing on increasing revenue and demonstrating the value of the company's bundled solutions.

Provide day-to-day analytics support to the Leveraged Loan team, craft responses to clients, develop marketing materials, lead reporting processes, ensure portfolio positioning, analyze investment recommendations, and interact with clients/prospects.

The Implementation Specialist will be responsible for partner onboarding, process development, SOP creation, and continuous feedback management. The role involves using data-driven insights to improve processes and supporting global expansion efforts while collaborating across teams.

The Customer Account Specialist II at ES3 serves as the principal link between ES3 and its vendor partners, handling customer inquiries, inventory support, order management, and customer complaints. Responsibilities also include resolving EDI or system issues and offering carrier appointment support. This position requires strong customer orientation, attention to detail, and the ability to multitask in an active call center environment.

As a Mid-Market Customer Success Manager, you will oversee MicroStrategy's Mid-Market accounts, ensuring strong customer relationships, high platform adoption, and satisfaction. Responsibilities include customer onboarding, account management, financial oversight, advocacy, and product training to achieve business goals.

The Senior Client Executive is responsible for managing relationships with clients on MEP plans, ensuring asset retention, conducting plan reviews, and addressing service issues. Key duties include consulting on plan design, enhancing loyalty among clients and brokers, and adhering to documentation standards for risk reduction.