Top Customer Success Jobs
As a Customer Success Manager, you will build and maintain relationships with customers, serve as the voice of the customer, analyze customer data to inform product development and promote customer retention, while also acting as an advocate within the organization.
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The Bilingual Customer Support Engineer at FireMon provides exceptional customer support for technical issues related to FireMon products. Responsibilities include managing and prioritizing customer tickets, conducting troubleshooting, collaborating on projects, and maintaining high standards of customer service. This position also requires flexibility for on-call shifts in a 24/7 support environment.
The Technical Training Specialist will partner with management to execute internal training programs, manage company-wide training initiatives, create content for onboarding and other trainings, deliver and maintain programs both virtually and in-person, and handle new hire orientation and feedback.
As a Senior Customer Success Manager at Sword Health, you will manage the client lifecycle for enterprise customers, drive implementation and engagement, build relationships, monitor performance, and advocate for customer needs internally. You will also develop account plans and deliver insights to ensure high satisfaction and successful outcomes.
Engagement Managers lead projects, setting, directing, and executing against customer requirements, project objectives, and account strategies to deliver value to clients.
Join Aperia Solutions, a Texas-based fintech firm specializing in SaaS solutions for the Payments and Compliance industries. Seeking a Client Support Specialist to build and maintain client relationships, provide expert support on software products, troubleshoot and resolve issues, and collaborate across teams.
The Sr. Manager Enablement, Client Experience will develop and execute strategies to empower Client Success teams, enhance client experiences, reduce churn, and drive satisfaction. Responsibilities include strategy development, training programs, process improvements, and managing client success tools and technologies.
The role involves expert consultation in designing assessments for Science education, particularly focusing on Elementary Science Methods, Technology, and Society. The SME will provide writing and accuracy check for educational content, leveraging their teaching experience in a collegiate setting.
As a Product Support Specialist at Canvs AI, you will provide technical customer support, implement the company’s products, facilitate communication between product and engineering teams, and coach junior staff. Your role is crucial for client satisfaction and retention, requiring a strong understanding of the products and effective troubleshooting skills.
The Client Accounting Specialist manages financial aspects of client portfolios, ensuring compliance with billing guidelines and attorney preferences. Responsibilities include maintaining proper documentation, generating prebills, coordinating with secretarial teams, overseeing accounts receivable, managing client communications, and implementing collection strategies. Regular collaboration with attorneys on billing and client matters is essential.
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