Top Customer Success Jobs

The Implementation Specialist - Vice President is responsible for managing platform integrations for new and existing enterprise clients, driving successful end-to-end integrations, collaborating with various teams, and ensuring a positive platform experience for clients through program management and detailed project planning.

The role of Relationship Manager Associate involves developing and maintaining relationships with banks, brokers, family offices, and institutions in the LATAM region, as well as assisting with business development initiatives and client support on the iCapital platform.

The candidate will drive business growth in the international asset management sector, focusing on new client acquisition and managing relationships with existing clients. Responsibilities include market analysis, client engagement, cross-selling product offerings, and coordinating with internal teams to ensure a seamless client experience.

The Compliance Specialist will help departments meet compliance goals related to medical device software, consulting and educating teams on regulatory requirements. Key responsibilities include preparing regulatory submissions, supporting the maintenance of a medical device quality management system, and leading internal audits. The role involves collaboration with cross-functional teams and staying updated on relevant regulations and standards impacting products and processes.

The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.

HealthJoy is seeking to build a talent community to connect with prospective team members across various departments including Customer Operations, Engineering, Data, and more. The company emphasizes mission-driven work and offers a positive work environment with opportunities for career growth in a rapidly expanding organization.

As an Account Executive at HealthJoy, you will manage a book of small to mid-sized business accounts, partnering with account managers to grow account value. Your role includes identifying expansion opportunities, delivering customer value, upselling, and building strong relationships with clients, from small business representatives to C-Suite executives.

As a Learning and Development Specialist, you will support the development of employees by creating and facilitating impactful learning experiences. Your responsibilities include developing learning content, consulting with leaders to assess learning needs, implementing delivery methods, and monitoring program success. You will engage with subject matter experts to build resources that enhance employee skills and drive results for the business.

The Customer Success Engineer acts as a trusted technical advisor throughout the customer lifecycle, ensuring maximum value from iManage Cloud by providing guidance, support, and developing enablement materials. Key responsibilities include building relationships, assisting in onboarding, delivering best practices, and analyzing customer data to influence proactive success strategies.

The Senior Customer Success Manager at iManage leads the customer lifecycle with a focus on retention and satisfaction, by collaborating with field teams to deliver value from subscriptions. Responsibilities include managing strategic customer portfolios, addressing feedback, analyzing metrics, creating engagement strategies, and acting as a resource hub for customer needs.

As a Compliance Risk Specialist, you will support the compliance and privacy team by conducting risk assessments, managing compliance audits, providing training, and advising on compliance issues. You will also manage communication platforms to streamline compliance operations and perform risk-based analyses of projects and vendors.

The Software Support Specialist will provide ongoing technical support to customers using the FRONTSTEPS platform, assist new customers with onboarding, resolve technical issues via phone, email, and chat, and document customer interactions. Responsibilities include escalating urgent issues, training team members, analyzing problems, and maintaining knowledge of industry trends.

The Senior Client Success Manager will develop strong client relationships, drive product adoption, track account metrics, analyze performance data, negotiate contracts, and minimize churn. They will also collaborate with internal teams to advocate for client needs and build effective business strategies for long-term client retention and growth.