Top Customer Success Jobs
The Software Support Specialist will provide ongoing technical support to customers using the FRONTSTEPS platform, assist new customers with onboarding, resolve technical issues via phone, email, and chat, and document customer interactions. Responsibilities include escalating urgent issues, training team members, analyzing problems, and maintaining knowledge of industry trends.
The Capital Markets Specialist at the Federal Reserve Bank of Boston will lead reviews of asset liability management practices at banks, focusing on balance sheet management and risk analysis. Responsibilities include presenting findings, developing supervisory strategies, mentoring junior staff, and contributing to high-level projects.
The Senior Client Success Manager will develop strong client relationships, drive product adoption, track account metrics, analyze performance data, negotiate contracts, and minimize churn. They will also collaborate with internal teams to advocate for client needs and build effective business strategies for long-term client retention and growth.
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The Customer Success Operations Manager will optimize customer success processes, analyze data, and implement operational strategies to enhance customer experience and retention. Responsibilities include developing workflows, analyzing metrics, creating reports, and supporting customer onboarding and engagement.
The Tech Touch Customer Success Manager at EliseAI will manage a large portfolio of customer accounts, utilizing technology and data-driven strategies to drive engagement, retention, and satisfaction. Responsibilities include conducting business reviews, developing automated communication strategies, and creating self-service resources to enhance customer experience and reduce churn risks.
The Customer Experience Coordinator at PatientPoint in Tampa, FL, is responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction. They serve as the primary contact between the company and local practices within Health Systems and Large Physician Groups.
The Principal Solution Specialist will support sales efforts for Oracle migrations, drive system transformations, and develop methodologies for customer success. Responsibilities include providing advisory services, collaborating with GSIs, creating enablement programs for field teams, and establishing best practices in process mining and optimization.
As the Global Client Director for System Integrators, you will lead executive relationships for ServiceNow's largest accounts, drive new business, and oversee the development and deployment of resources. This role involves managing client relationships, aligning account strategies with revenue opportunities, and achieving financial targets.
As a Customer Support Representative, you will log calls and incidents on the IT Service Desk, provide initial technical support, escalate issues to experts, and assist users with the ServiceNow platform. You will need to communicate effectively and work both independently and as part of a team.
As an Associate Customer Success Manager, you will be responsible for overseeing a portfolio of customers, helping them achieve business outcomes, and ensuring they get maximum value from ServiceNow products. You will also handle customer engagement, collaboration across teams, and resolve escalated issues effectively.
As a Customer Experience Manager, you will lead a team to achieve sales goals, drive showroom performance, and enhance customer experiences. Responsibilities include mentoring staff, analyzing sales data, managing showroom operations, and ensuring high standards of customer service. You'll collaborate across departments and foster a positive team environment.
The Customer Experience Manager will lead a team to exceed sales goals, foster exceptional customer experiences, and ensure operational efficiency. Responsibilities include mentoring staff, driving sales performance through data analysis, maintaining high standards of customer service, and collaborating with other departments for business growth.
The Customer Experience Manager oversees a team to achieve sales targets, drive showroom performance, and enhance customer service. Responsibilities include team leadership, operational management, and cross-functional collaboration. The ideal candidate should possess strong business acumen, leadership skills, and a focus on continuous improvement in customer experiences.
As an Account Manager for Centerfield, you will manage a diverse portfolio, develop and grow client programs, and drive revenue through upselling and cross-selling services. Your role includes hosting client meetings, tracking KPIs, and collaborating with internal teams while ensuring timely project delivery.
The Digital Optimization Specialist will enhance the performance of Insurance websites by focusing on conversion rate optimization (CRO), improving user experiences, and collaborating with cross-functional teams. Responsibilities include optimizing site performance, managing testing initiatives, analyzing user data, and implementing actionable changes to drive conversions and user engagement.
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