Top Customer Success Jobs in Cleveland, OH

The Oakleaf Group invites interested candidates to connect for future job opportunities. The firm specializes in mortgage and financial services consulting, focusing on ongoing relationships with clients such as banks, non-bank mortgage firms, and government entities. They seek to align goals and provide tailored solutions through effective communication and research.

The EHR Site Specialist provides training and support for Epic users, identifies issues, and enhances user experience with the system. Responsibilities include diagnosing learning needs, delivering training, troubleshooting, and collaborating with IT for system improvements. They ensure that end users utilize the EHR effectively, aligning workflows with organizational goals.

The EHR Site Specialist provides training and support for Epic end users, identifying issues and knowledge gaps while proposing innovative learning solutions. The role includes troubleshooting, designing learning experiences, collaborating with IT, and ensuring the effective use of the EHR system to enhance clinical and business outcomes.

The Public Outreach Specialist will provide on-call support for public outreach, managing meeting logistics, supporting public meetings, assisting project managers with stakeholder engagement tasks, and developing outreach materials. This role involves strategic communication and engagement planning for various projects across the U.S.

The Customer Success Associate Director will manage customer relationships, ensuring effective adoption of CommerceIQ's platform. Responsibilities include understanding customer needs, managing advertising budgets, performing data analysis for strategic insights, and collaborating with internal teams. This role requires strong communication skills and experience with enterprise-level retail media campaigns.

As a Retention Specialist, you will manage inbound and outbound calls to assist customers, resolve issues, and retain clients by renegotiating agreements. You'll utilize active listening and empathy, provide solutions, and achieve sales targets while ensuring customer satisfaction through effective communication and problem-solving skills.

As a Client Partner at Livefront, you will own client outcomes by understanding their business needs, managing relationships, and ensuring delivery excellence. You will communicate Livefront's value, guide teams in executing strategies, and identify new business opportunities while earning trust within client organizations.

The Customer Success Manager will build and maintain strong relationships with enterprise customers, ensuring they receive maximum value from Cyara's solutions, articulate measurable ROI, negotiate renewals, and manage the customer journey effectively.