Top Customer Success Jobs in Cleveland, OH

The Customer Service and Sales Support Representative at Bluestone Trading Co Inc. will manage customer communications, provide support to the sales team, and maintain product knowledge to ensure customer satisfaction. The role involves advising customers, recording interactions in Salesforce, and contributing to a relationship-centric approach.

The Customer Onboarding Associate at EverCommerce is responsible for managing the enrollment and onboarding of new customers to ensure they have the required documentation for merchant accounts. This role involves communication with customers and internal teams, and focuses on providing excellent customer service to enhance the onboarding experience and reduce churn.

The Customer Success Manager will build and maintain relationships with assigned customers, drive adoption of payment solutions, manage account strategies, and identify growth opportunities. Responsibilities include consulting clients, upselling features, and leveraging data to provide insights to small business owners.

The Director of Customer Success at EverCommerce will focus on leading strategic initiatives to drive customer satisfaction, retention, and growth for Security and Alarm customers. This role involves developing scalable customer success programs, optimizing the customer journey, managing customer relationships, and collaborating with cross-functional teams to enhance the customer experience.

The Implementation Manager oversees new client onboarding, ensuring satisfaction and product adoption. They gather client requirements, manage implementation processes, and foster relationships, while also training clients and proposing solutions during status meetings.

As an Experienced Travel Consultant, you will provide exceptional service to corporate clients by arranging domestic and international travel and anticipating their needs. You'll collaborate with your team, and utilize Global Distribution Systems while maintaining compliance with travel policies.

The Customer Support Coordinator role involves handling emergency on-site support and service coordination, ensuring a 24/7 on-call availability for technician dispatching. The coordinator manages approximately 3 million dollars in services annually, processes numerous orders, assists estimating teams, and contributes to service quotes for FORTNA.

The Client Experience Manager enhances client engagement throughout their journey by ensuring smooth transitions and clear expectations. They collaborate with client services and sales teams, drive client success outcomes, provide guidance on HRIS solutions, and manage customer data for insight-driven strategies.

The Scribe position involves documenting physician dictation and activities into medical records, assisting in patient examinations, and gathering data for review. Scribes must maintain patient privacy, coordinate with healthcare teams, and communicate efficiently. Typing speed and computer proficiency are key skills needed for this role, which is fully remote and involves a fixed schedule.