Top Customer Success Jobs in Charlotte, NC

The Customer Success Manager will oversee the customer lifecycle, serving as a primary contact to ensure customer satisfaction and product adoption. Responsibilities include creating success plans, managing customer journeys, driving engagement and product usage, and forecasting renewals while focusing on continuous improvement and client relationships.

The Customer Success Manager at Givzey is responsible for maintaining relationships with customers, ensuring successful deployment and adoption of solutions, generating referrals, and managing accounts to drive customer satisfaction and renewals. The role involves proactive communication, execution of renewal strategies, and collaboration with internal teams to enhance customer experiences.

The Senior Customer Success Engineer will manage Enterprise customer relationships, ensuring product adoption and guiding clients through strategic API engagements. Responsibilities include addressing customer needs, orchestrating their journey with Apollo's services, and acting as an advocate for their technical requirements. The role requires strong communication skills and the ability to translate technical solutions into business value, ultimately driving customer success and satisfaction.

As a Senior Customer Success Manager, you will manage complex Enterprise client relationships post-sales, ensuring customer satisfaction and engagement. You will advocate for customers' issues, drive user adoption, and collaborate with teams internally to enhance processes and solutions for customers. Your role involves strategic initiatives to facilitate the success of customers' intranet programs and account health assessments to minimize churn.

The Customer Success Manager will manage client relationships, driving upsell opportunities, conducting Quarterly Business Reviews, onboarding clients, and collaborating with various teams to enhance client satisfaction and optimize product usage.

As a Senior Client Success Manager, you'll ensure clients maximize their partnership with Posh by serving as a strategic advisor, overseeing product deployments, and driving revenue growth through upselling and cross-selling. You’ll also advocate for client needs internally and contribute to product strategy.

As a Customer Success Manager, you will onboard new clients, conduct training sessions for restaurant staff on the use of AI solutions, provide ongoing support, manage relationships with key stakeholders, gather customer feedback, and collaborate with various teams to ensure customer satisfaction.

As the founding Customer Success Manager, you'll enhance customer satisfaction and adoption of our product by addressing technical challenges, guiding customers towards their goals, and working collaboratively with internal teams. Responsibilities include training customers, managing escalations, building relationships, and advocating for customer needs.

The Customer Success Operations Manager will optimize processes, equip teams with tools for customer success, manage KPIs, and collaborate with leadership to achieve operational goals. The role involves training, analytics, and launching new services while addressing operational challenges.

As an Associate Customer Success Manager, you will support customer engagement and retention, drive product adoption, and ensure customers leverage the value of Transfr's offerings. You will collaborate with the Customer Success team to address challenges, facilitate renewals, and implement customers' success plans, driving improvements in business metrics and customer feedback processes.

As a Mid-Market Client Success Manager, you will manage 40-50 SMB/Mid-Market accounts, serving as the primary contact and advocate for clients. Responsibilities include onboarding, training, driving adoption, and addressing client needs while maintaining account information in CRM.

The VP, Client Success will lead partnerships at Infinite Reality, managing client relationships, driving revenue growth, and ensuring contract compliance. The role includes performance measurement, collaboration with teams, and market analysis to enhance client engagements and identify new opportunities.

As a Customer Success Manager at Securly, you will build and maintain relationships with approximately 300 small school districts, focusing on driving customer satisfaction, retention, and account growth. Your role involves monitoring customer health, assessing needs, and identifying upsell opportunities to enhance client engagement and success.

As a Senior Customer Success Manager, you will manage customer relationships, ensure product adoption, drive renewals and expansions, analyze customer journeys, and collaborate with various teams to enhance customer experience.

The Customer Success Manager will enhance customer engagement and retention by driving product adoption and utilization. This role involves analyzing customer data, supporting seamless implementations, facilitating renewal processes, managing customer feedback, and utilizing resources to educate clients, ultimately improving customer satisfaction and reducing churn.

The Manager of Enterprise Customer Success will lead a team of Customer Success Managers focusing on managing the largest strategic accounts in the restaurant and retail sectors. Responsibilities include setting visions for scalable account management, developing technical problem-solving frameworks, and providing strategic guidance to help customers innovate and grow through loyalty strategies.

The Associate Customer Success Manager at Transfr will drive product adoption, manage customer engagements, ensure smooth implementation processes, and maintain proactive communication for customer retention and satisfaction. The role includes collaborating with the Customer Success team to address challenges, gather customer feedback, and improve business metrics related to customer relationships.