Top Customer Success Jobs in Charlotte, NC

As a Customer Success Manager, you will enhance the success of clients using the Basis Platform by managing accounts, driving revenue growth, and educating clients on the platform. You will work closely with clients to achieve their business objectives while collaborating with cross-functional teams to ensure they receive optimal service and support.

The Manager of Customer Success will lead a team of Customer Success Managers, develop strategies for customer adoption and satisfaction, and collaborate with various departments to ensure client success. Key responsibilities include mentoring the team, establishing performance metrics, resolving complex issues, and staying updated on industry trends.

The Support Specialist will engage with customers to address inquiries about SimplePractice's platform, assist with troubleshooting via multiple communication channels, contribute to customer retention and upselling strategies, and collaborate with internal teams to enhance customer experience and knowledge bases.

As a Customer Success Manager at LogRocket, you will drive customer adoption and build long-term relationships. Your role involves managing retention and churn, leading onboarding processes, and collaborating with cross-functional teams. Excellent communication skills are critical for engaging with customers and stakeholders.

As a Senior Customer Success Manager, you will serve as the primary contact for customers, driving product adoption, satisfaction, and retention through relationship building and consultative engagement. You'll analyze product usage, provide demos, manage escalations, and partner with internal teams to enhance customer experience and grow revenue.

As a Senior Customer Success Manager at Ontra, you will manage relationships with enterprise clients in the financial services sector. Your responsibilities include developing adoption plans, conducting strategic reviews, promoting customer retention, and acting as the voice of the customer within the organization, while guiding clients to achieve their desired outcomes using Ontra's SaaS solutions.

As a Client Success Coordinator for Doximity, you will support hospital accounts, execute marketing campaigns, improve communication processes, and partner with internal teams to promote client retention. Your role requires exceptional communication skills, a detail-oriented mindset, and the ability to manage multiple projects effectively.

The Senior Customer Success Manager will enhance customer relationships, ensuring optimal use of the LogScale/Next-Gen SIEM suite. Responsibilities include driving engagement, managing renewals, leading strategic reviews, and leveraging internal resources to ensure customer satisfaction and success.

The Customer Success Manager at Cloudflare ensures the satisfaction and retention of mid-market customers post-sale, fostering strong relationships and communicating relevant features to meet their business needs. Responsibilities include managing customer lifecycles, coordinating business reviews, leveraging customer data for insights, and collaborating with internal teams to resolve issues.

The Senior Customer Success Manager acts as a trusted partner, guiding customers through onboarding and optimizing their use of the company's security products. This role focuses on relationship-building, customer retention, and ensuring customers achieve their security outcomes while mentoring team members.

In this role, you will ensure customers successfully adopt and utilize digital health solutions. Responsibilities include onboarding, building long-lasting relationships, providing ongoing support, tracking key performance indicators, and conducting training sessions. You will also advocate for customers and collaborate with sales and product teams to enhance service delivery.

As a Senior Manager of Customer Success Architects, you will lead a team focused on delivering exceptional service to clients, driving growth initiatives, and building strong customer relationships while ensuring high performance and strategic alignment with company goals.

The Client Success Specialist at BlackCloak will ensure effective communication with clients to facilitate the adoption of the BlackCloak platform. Responsibilities include client onboarding, managing client interactions, conducting support sessions, and collaborating with internal teams to deliver an exceptional client experience.

The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 high-revenue accounts, focusing on enhancing customer engagement, driving product adoption, and uncovering growth opportunities. The role requires a strong understanding of customer needs, effective communication, and collaboration across teams.

The Senior Customer Success Manager will build and maintain relationships with enterprise customers, ensuring they gain value from Cyara's automated CX Assurance Platform. Responsibilities include managing customer journeys, negotiating renewals, and delivering insights for improvement. Passion for customer experience and strong strategic skills are key.

The Senior Manager of Client Success will lead a high-performance team to enhance client relationships and drive engagement for DailyPay's Strategic and Enterprise clients. Responsibilities include implementing best practices for employee financial wellness, managing escalations, and optimizing client retention through strategic initiatives and performance metrics.

As a Senior Customer Success Manager, you'll drive satisfaction and success for customers by optimizing value realization, ensuring adoption of solutions, identifying opportunities for expansion, and fostering advocacy through strong relationship management and strategic oversight.