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Top Customer Success Jobs in Charlotte, NC

2 Days Ago
Charlotte, NC
Remote
250 Employees
Mid level
250 Employees
Mid level
AdTech • Digital Media • Marketing Tech • Professional Services
As a Client Success Manager, you will handle client relationships and account execution, ensuring the profitability and retention of a client portfolio. You will drive product adoption and expansion while maintaining overall client satisfaction. Your role will also involve excellent communication, analytical skills, and collaboration with internal teams to achieve successful outcomes.
Top Benefits:
401-K Matching
Company Outings
Customized Development Tracks
+55 More
Yesterday
Charlotte, NC
Remote
105 Employees
Senior level
105 Employees
Senior level
Artificial Intelligence • Information Technology • Insurance • Machine Learning • Software • Analytics
The Customer Success Director will focus on managing client relationships within Health insurance, ensuring client retention, driving product adoption, and supporting change management initiatives. Responsibilities include training users, conducting business reviews, and identifying opportunities for up-selling.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+53 More
3 Hours Ago
Charlotte, NC
Remote
130 Employees
Mid level
130 Employees
Mid level
Artificial Intelligence • Cloud • Computer Vision • Healthtech • Software
The Mid-Market Customer Success Manager at Overjet is responsible for managing mid-market accounts, driving client success during pilots, and enhancing customer relationships. This role involves strategic guidance to clients, focusing on expansion and user engagement, while utilizing data to track KPIs and satisfaction. Experience in management consulting and a willingness to learn about AI and dentistry is desired.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+86 More
2 Days Ago
Charlotte, NC
Remote
299 Employees
171K-201K Annually
Senior level
299 Employees
171K-201K Annually
Senior level
Cloud • Enterprise Web • Software
As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+45 More
2 Days Ago
Charlotte, NC
Remote
50 Employees
60K-80K Annually
Mid level
50 Employees
60K-80K Annually
Mid level
Information Technology • Security • Software • Cybersecurity
As a Client Success Specialist, you will communicate with clients via various channels, ensuring a positive experience with BlackCloak's platform. Your responsibilities include client onboarding, managing client interactions, conducting support sessions, and maintaining knowledge of the company's solutions while working closely with the Product and Cybersecurity teams.
Top Benefits:
401-K
401-K Matching
Company Equity
+28 More
5 Hours Ago
Charlotte, NC
Remote
242 Employees
Senior level
242 Employees
Senior level
Artificial Intelligence • Machine Learning • Natural Language Processing • Conversational AI
The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 high-revenue accounts, focusing on enhancing customer engagement, driving product adoption, and uncovering growth opportunities. The role requires a strong understanding of customer needs, effective communication, and collaboration across teams.
Top Benefits:
401-K
Company Equity
Company Outings
+38 More
3 Days Ago
Charlotte, NC
Remote
420 Employees
110K-169K Annually
Senior level
420 Employees
110K-169K Annually
Senior level
Cloud • Security • Software • Cybersecurity
Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+41 More
3 Days Ago
Charlotte, NC
Remote
15,100 Employees
90K-122K Annually
Senior level
15,100 Employees
90K-122K Annually
Senior level
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Senior Client Success Specialist at CDW is responsible for advocating for clients to ensure they achieve strategic business outcomes and derive maximum value from managed cloud services. This role involves building strong relationships, driving client satisfaction, managing client portfolios, analyzing data for ROI, and collaborating with internal teams to address client needs.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+44 More

Featured Jobs

2 Days Ago
Charlotte, NC
Remote
230 Employees
Mid level
230 Employees
Mid level
Cloud • Information Technology • Security • Software
The Customer Success Manager will build and maintain customer relationships to drive product adoption and expansion. They will act as a trusted advisor, develop success plans, track customer health, and collaborate with cross-functional teams to assist in customer retention and product feedback.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+48 More
14 Hours Ago
Charlotte, NC
Remote
173 Employees
Mid level
173 Employees
Mid level
Big Data • Cloud • Software • Generative AI • Big Data Analytics
The Enterprise Customer Success Manager at Monte Carlo will lead client relationships from onboarding to value realization, collaborating with account executives to ensure customer satisfaction and growth. Responsibilities include business reviews, stakeholder management, and promoting product adoption through best practices, while maintaining account health and identifying new opportunities for expansion.
Top Benefits:
401-K
Company Equity
Company Outings
+38 More
Yesterday
Charlotte, NC
Remote
10,000 Employees
100K-170K Annually
Mid level
10,000 Employees
100K-170K Annually
Mid level
Cloud • Information Technology • Sales • Security • Cybersecurity
As a Senior Customer Success Manager at CrowdStrike, you will help customers maximize their investment in LogScale and Next-Gen SIEM products. Responsibilities include fostering customer relationships, driving product adoption, managing renewals, conducting business reviews, and advocating for customer needs internally. Strong customer service and problem-solving skills are essential for success in this role.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+47 More
4 Days Ago
Charlotte, NC
Remote
850 Employees
126K-194K Annually
Senior level
850 Employees
126K-194K Annually
Senior level
Fintech • HR Tech • Payments • Social Impact • Financial Services
The Senior Manager of Client Success will lead a team to drive measurable outcomes for clients by enhancing employee financial wellness. Responsibilities include managing client relations, developing retention strategies, and overseeing team performance to achieve KPIs and success plays. This role involves significant collaboration with sales, marketing, and leadership to enhance customer satisfaction and retention.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+57 More
4 Days Ago
Charlotte, NC
Remote
450 Employees
Entry level
450 Employees
Entry level
Artificial Intelligence • Marketing Tech • Real Estate
The Client Success Manager at Ylopo is responsible for managing client relationships, providing high-quality support, and enhancing client retention by identifying upsell and cross-sell opportunities. This role involves addressing escalated issues, collaborating with teams, and ensuring clients are well-informed about the product offerings.
Top Benefits:
401-K
Child Care Benefits
Company Outings
+25 More
2 Days Ago
Charlotte, NC
Remote
65 Employees
Senior level
65 Employees
Senior level
Healthtech • Pet
The Head of Customer Success manages key commercial relationships and leads a team supporting Vetcove’s largest pharmaceutical manufacturer partners. Responsibilities include strategy development, performance reviews, client engagement, and process optimization to enhance team and account performance.
Top Benefits:
401-K Matching
Company Equity
Dental Insurance
+16 More
6 Days Ago
Charlotte, NC
Remote
550 Employees
Senior level
550 Employees
Senior level
Artificial Intelligence • Big Data • Logistics • Software • Transportation
As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+51 More
2 Days Ago
Charlotte, NC
Remote
50 Employees
100K-120K Annually
Senior level
50 Employees
100K-120K Annually
Senior level
Information Technology • Security • Software • Cybersecurity
The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.
Top Benefits:
401-K
401-K Matching
Company Equity
+28 More
4 Days Ago
Charlotte, NC
Remote
417 Employees
60K-65K Annually
Junior
417 Employees
60K-65K Annually
Junior
Marketing Tech • Real Estate • Software • PropTech • SEO
As a Customer Success Manager I at Luxury Presence, you will enhance client satisfaction by managing a portfolio of Side Partnership clients, developing engagement strategies, and leading educational webinars to empower users of the platform. You will collaborate with cross-functional teams and utilize data-driven approaches to drive customer success and product adoption.
Top Benefits:
401-K
Company Equity
Company Outings
+40 More
4 Days Ago
Charlotte, NC
Remote
120 Employees
60K-65K Annually
Mid level
120 Employees
60K-65K Annually
Mid level
Cloud • Fintech • Software • Financial Services
The Customer Success Manager at YCharts will build relationships with clients, understand their investment strategies, and ensure they effectively utilize the company's cloud-based software. The role involves onboarding clients, providing ongoing support, and collaborating with internal teams to improve client experiences and drive product adoption.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+44 More
4 Days Ago
Charlotte, NC
Remote
Mid level
Mid level
Fintech • Professional Services • Software • Consulting
As a Customer Success Manager at Zone & Co, you'll build and maintain relationships with SMB clients, ensuring they receive maximum value from products and services. You'll monitor customer health, identify upsell opportunities, troubleshoot issues, and advocate for customer needs, leading to increased satisfaction and engagement.
Top Benefits:
401-K
401-K Matching
Company Equity
+28 More
6 Days Ago
Charlotte, NC
Remote
500 Employees
Senior level
500 Employees
Senior level
Security • Software • Cybersecurity • Automation
The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.
Top Benefits:
401-K
Child Care Benefits
Company Equity
+35 More
4 Days Ago
Charlotte, NC
Remote
427 Employees
100K-130K Annually
Senior level
427 Employees
100K-130K Annually
Senior level
Software
As a Customer Success Manager, you'll collaborate with internal teams and customers to drive value by establishing success metrics, engaging customers, and uncovering growth opportunities. You'll be responsible for managing strategic accounts in industries like Financial Services and Fashion/Retail, ensuring high adoption of Persado’s platform and leading communications with clients.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+31 More
5 Days Ago
Charlotte, NC
Remote
116 Employees
Senior level
116 Employees
Senior level
Consumer Web • Enterprise Web • Mobile • Productivity • Software
As a Senior Customer Success Manager at Superhuman, you will manage a portfolio of Mid-Market accounts, ensuring successful onboarding, product adoption, and customer satisfaction. You will work to define best practices, advocate for customer needs, and drive retention and expansion efforts while providing insights to the Product team.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+44 More
18 Days Ago
Charlotte, NC
542 Employees
Junior
542 Employees
Junior
Productivity • Software • App development • Automation
The Customer Success Associate is responsible for nurturing customer relationships with a focus on product adoption and retention. This role includes providing technical support, managing renewals, and aligning customer needs with company solutions while tracking progress effectively.
Top Benefits:
401-K Matching
Dental Insurance
Disability Insurance
+30 More
6 Days Ago
Charlotte, NC
Remote
1,700 Employees
108K-120K Annually
Senior level
1,700 Employees
108K-120K Annually
Senior level
Cloud • Edtech • Information Technology • Software
The Customer Success Manager engages with customers to ensure they maximize the value of the platform. Responsibilities include driving engagement, managing accounts from onboarding to renewal, anticipating customer needs, and using tools for measuring customer experience. The CSM acts as a trusted adviser, facilitating adoption of best practices and strategic recommendations.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+74 More
7 Days Ago
Charlotte, NC
Remote
130 Employees
Mid level
130 Employees
Mid level
Artificial Intelligence • Cloud • Computer Vision • Healthtech • Software
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer satisfaction and utilization of the company's software platform. The role involves managing enterprise accounts, executing the customer success strategy, and conducting frequent reviews with accounts and the team.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+86 More
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