Senior Collaboration Technical Architect

Make an impact with NTT DATA
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Your day at NTT DATA

The Senior Collaboration Technical Architect is an advanced subject matter expert, responsible for playing a central role in designing and may be required to implement collaborative solutions that foster effective communication, information sharing, and teamwork as part of the pre-sales function.
This role works closely with business users, IT teams, and executive management to understand business requirements, translate them into technical designs, ready for implementation as collaboration platforms and tools.

What you'll be doing

Key Responsibilities:

• Designs and architects collaborative solutions that align with business objectives, taking into consideration scalability, security, and performance requirements.
• Collaborates with stakeholders to gather business requirements, understand their collaboration needs, and propose appropriate technical solutions.
• Assesses and recommends collaboration platforms and tools that best fit the organization's requirements and objectives.
• Develops and maintains technical documentation, including solution architecture diagrams, design specifications, and implementation plans.
• Analyzes, develops and recommends long-term strategic plans to ensure collaboration tools meets current and future requirements.
• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of collaborative solutions.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current collaboration capabilities.
• Ensures technical solutions will accomplish the client's objectives.
• Works with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Makes recommendations for the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Integrate collaboration platforms with existing enterprise systems, ensuring seamless data exchange and interoperability.
• Accountable for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• Ensures compliance with data privacy regulations, industry standards, and organizational security policies in the design and implementation of collaboration solutions.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• Advanced understanding of the vendor’s products business and technology positioning.
• Advanced knowledge and expertise in collaboration platforms such as Microsoft SharePoint, Microsoft Teams, Cisco Webex, Google Workspace, or similar tools.
• Advanced knowledge and expertise in Contact Center (CC) & CX platforms such as Cisco CC/UC & Voice, Genesys PureCloud, NICE CXone, Amazon Connect, or similar tools.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Advanced product knowledge integrated with technology understanding.
• Advanced understanding network protocols, topologies and security.
• Advanced understanding of system and software architecture principles, design patterns, and best practices.
• Advanced troubleshooting and problem-solving skills to identify and resolve technical issues.
• Advanced familiarity with security best practices, data privacy regulations, and compliance requirements.
• Advanced understanding of how collaboration platforms integrate with other enterprise systems (such as Active Directory, ERP systems, CRM systems, etc.) is important.
• Advanced knowledge of APIs, web services, and data exchange protocols will enable seamless integration between collaboration tools and existing infrastructure.
• Advanced understanding user access controls, encryption, data loss prevention, and other security measures is crucial.
• Advanced understanding of key vendor subscription models such as Cisco EA 3.0 and Cisco Smart Licensing model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevNet
• SAFe Scaled Agile certification advantageous.
• Related Vendor product, sales and technology certifications is a must.

Required Experience:

• Advanced professional technical experience within a large scale (preferably multi-national) technology services environment.
• Advanced experience as a Collaboration Technical Architect or a similar role, designing enterprise-level network solutions.
• Advanced experience with integration and interoperability between collaboration platforms and other enterprise systems.
• Advanced experience in project management methodologies advantageous.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.