TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The Customer Operations Associate will be responsible for ensuring exceptional customer service and operational efficiency. This role involves managing customer interactions, resolving issues, and optimizing processes to enhance customer satisfaction and operational performance.
What You'll Bring:
Key Responsibilities:
- Customer Support: Provide high-quality support to customers through various channels (phone, email, MS teams), addressing inquiries and resolving issues promptly.
- Process Improvement: Identify and implement process improvements to enhance operational efficiency and customer experience.
- Data Analysis: Analyze customer data and feedback to identify trends and areas for improvement.
- Training and Development: Train and mentor junior staff on best practices and customer service techniques.
- Performance Monitoring: Monitor and report on key performance indicators (KPIs) to ensure service levels are met.
- Collaboration: Work closely with other departments (e.g., Sales, Marketing, Product) to ensure a seamless customer experience.
- Documentation: Maintain accurate records of customer interactions and operational processes.
Impact You'll Make:
Qualifications:
- Bachelor's Degree/Diploma in Business, Management, or a related field.
- Minimum 3 - 5 years proven experience in customer service or operations roles.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in customer service software and tools.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Knowledge of industry-specific regulations and standards.
- Proficient in data analysis tools (e.g., Excel)
Personal Attributes:
- Customer-focused mindset with a passion for delivering exceptional service.
- Adaptable and able to thrive in a fast-paced environment.
- Detail-oriented with a commitment to accuracy and quality.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Sr Analyst, Customer Support Operations
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
Gallery
TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
