Assistant Sales Manager

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan. 

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity. 

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Assistant Sales Manager

Job Type: Full-time

Start Date: ASAP

Location: Singapore

Reports To: Sales Manager

What you’ll be doing: 

Sales & Team Management

• Lead and manage the remote inside sales team, ensuring they effectively engage and convert leads as the first point of contact for Cove.
• Gain in-depth knowledge of the current tech stack of the company (FRONT, Twilio, THM, Matterport) to maximize efficiency and deliver a best-in-class experience to potential tenants.
• Monitor and enhance the quality of conversations handled by the inside sales and field sales teams, conducting regular training and development sessions on sales techniques and tech tools.
• Set and track monthly performance targets in alignment with overall business goals.
• Continuously identify gaps, challenges and improvement opportunities within the sales process, developing and implementing strategies or solutions.
• Assist in addressing sales challenges faced by the sales team by developing and executing effective solutions.
• Collaborate on pricing strategy projects for new co-living properties to ensure competitiveness and market fit.

Market Insights & Strategy

• Analyze market trends, competitor performance, and demand patterns to identify new business opportunities.
• Leverage data analysis and historical patterns to drive strategic planning and decision-making.
• Prepare comprehensive reports and insights for management for adjustments and improvements.

Customer Success & Retention

• Lead Customer Success team driving upselling, tenant retention, and overall satisfaction.
• Develop models to identify at-risk tenants and analyze tenant data to proactively plan strategies to maximize tenant retention.
• Engage with tenants to prevent early offboarding, offering solutions to encourage them to stay.
• Analyze churn data, identify key reasons for tenant move-outs, and implement measures to reduce churn and improve retention rates month-over-month (MoM).
• Generate and share detailed reports on churn trends, re-contracting success, and retention strategies to drive continuous improvements.

What makes you a great fit:

• Background in coliving/hospitality industry is preferred but not essential.
• Bachelor’s degree of Master's in Business/Real Estate/ Hospitality preferred.
• Up to 2-3 years of experience in leading a team.
• Excellent verbal and written communication skills, comfortable and able to quickly build rapport over the phone.
• Only Singaporeans/PRs based in Singapore.