Assistant Manager, Sales

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the Team:
The GR team houses its own strategy, pricing & product design, sales, marketing, operations et al. functions, and also works very closely with other teams in Grab spanning business, operations, tech and analytics.
The sales team is the front line of our GrabRentals drivers and made up of active and supportive team players with a passion for customer experience and operations. 

Get to know the Role:

• Develop and implement strategic sales plans, set weekly forecasts/targets, and oversee the entire sales process from lead generation to conversion for new and existing hirers.

• Manage sales team to achieve sales targets, including hiring, training, and development.

• Enhance sales training materials and ensure excellent customer service.

• Manage daily operations, address hirer issues, and handle escalations.

• Identify and address process gaps for operational efficiency.

• Review, operationalise and optimise sales channels, conduct leads analysis, and refine sales structure for improved conversion.

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Qualifications

What Essential Skills You Will Need

• At least 3 - 5 years of sales, operations, team management and customer service experience

• Fluent written and spoken English is required, with local second language as an advantage

• Self-motivated individual who is capable of getting things done within an allocated time frame.

• Willing to be hands-on as needed and proactively assumes responsibilities for one’s actions.

• Ability to work independently, deal effectively with other related departments or as a team, with minimal supervision

• Able to initiate and maintain strong relationships with our hirers

• Strong people skills with a customer-oriented service attitude

• Proficient in Microsoft Office, knowledge of Excel formula and functions, and Google applications preferred

• High competency in data analytics tools preferred

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.