As a Customer Service Representative, you will be the first point of contact for customers, assisting insurance agents and homeowners with inquiries about home insurance. Key responsibilities include resolving issues, providing excellent customer service, and collaborating with team members to maintain high customer satisfaction.

The role involves assisting customers with inquiries about their accounts, providing information, and ensuring a positive customer experience. Responsibilities include answering calls, utilizing systems for reports, maintaining strong customer relationships, and handling sensitive issues with follow-up as necessary.

The Associate - Operations role involves providing customer service by answering inquiries, ensuring timely and accurate responses, and building strong customer relationships. Representatives enter information for reporting, resolve issues, and work collaboratively within the team. The position emphasizes excellent communication skills and the ability to navigate web-based systems.

The Senior Group Manager of Operations at HealthHelp oversees daily operations of the contact center, leading a large remote team and ensuring quality and compliance. Responsibilities include monitoring KPIs, implementing strategic initiatives, managing back-office functions, and fostering a collaborative environment. The role requires strong communication, problem-solving skills, and involvement in process improvements as well as stakeholder collaboration.