Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Role:• Experience in refunds and knowledge of dispute handling• Handling dedicated email box where requests are for any specific inquiry, refund detailsCapabilities:• Good team player• Adherence to Company values• Ability to work independently and multi-task with minimum supervision in a dynamic work Environment• Fluent English (written and spoken)• Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities• Problem solving ability• Ability to meet deadlines, providing accurate and thorough results• Strong attention to detail and accuracy• Good time management and organization skills• Ability to work under pressure and handle stress• Proficiency in MS office applicationsKnowledge:• Pursuing University(bachelors) degree in any stream• IATA/Diploma in Travel and Tourism (preferably)• 2-4 years’ experience in Sales and refunds process• Experience in airline/travel industry
Qualifications
Graduate
What We Do
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2022, WNS had 57,994 professionals across 64 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.
