Radiance Technologies

HQ
Huntsville, Alabama, USA
905 Total Employees
Year Founded: 1999

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Jobs at Radiance Technologies
Yesterday
Makati City, Southern Manila District, National Capital Region, PHL
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The Outbound Sales Representative at Probe Group is responsible for providing exceptional customer service through inbound and outbound calls, managing customer inquiries and complaints, supporting sales functions, and achieving sales goals. The role also involves performing data entry and maintaining compliance with company policies.
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The Customer Experience Executive at Probe CX is responsible for providing exceptional service to customers, ensuring accurate and efficient interactions. The role involves handling calls while maintaining high performance metrics, working collaboratively with the team, and contributing to positive customer experiences.
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The Financial Services Representative at Probe CX provides excellent customer service through both voice and non-voice interactions. This role focuses on enhancing customer experiences, while leveraging communication skills and industry knowledge to support clients in the financial sector.
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The Customer Experience Executive is responsible for delivering exceptional service to customers over the phone, email, and live chat. This role requires strong communication skills and an understanding of customer service metrics, all while working under the guidance of Circle Leaders.
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Customer Service Representatives at Probe CX will handle inbound service calls related to customer inquiries and booking management. They will utilize knowledge of client-specific processes and access systems to address customer needs, ensuring accurate information is provided for customer satisfaction.
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As a Customer Experience Executive at Probe CX, you will handle inbound and outbound calls, provide timely responses to inquiries through email and live chat, troubleshoot customer issues, manage complaints, and ensure high customer satisfaction. You will document customer interactions, participate in training Sessions, and maintain confidentiality and compliance with company policies.
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As a Customer Experience Executive at Probe CX, your main responsibility is to provide exceptional service to customers, ensuring accuracy and efficiency in every interaction while meeting performance metrics.
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As a Retention Specialist at Probe CX, you will engage with clients to address inquiries, drive customer loyalty, and support product switching processes. The role requires effective communication, an understanding of customer needs, and adherence to compliance guidelines while achieving productivity targets.
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Customer Service Representatives will handle inbound service calls related to pre-booking and post-booking inquiries, assisting customers with their needs using client-specific processes and systems. The role involves managing existing bookings, creating new ones, and ensuring customer satisfaction through effective communication and resolution of inquiries.
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The Circle Leader at Probe CX will manage operations to ensure they align with quality specifications. This role involves overseeing team performance, managing HR issues, coaching staff, and ensuring superior customer service while meeting sales targets and operational standards. You'll coordinate communication between team members and management and implement strategies for process and product improvement.
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The Customer Experience Executive at Probe CX is responsible for delivering exceptional service to customers across various communication channels. They are expected to meet performance metrics while upholding the company's commitment to improving service quality.
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The Customer Experience Executive at Probe CX provides world-class service to customers via email, calls, and chat, ensuring accuracy and efficiency under performance metrics. They may assist in various BPO roles, requiring strong English communication skills and a willingness to work overtime. The position is fully onsite in Makati, requiring a flexible schedule.
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The Customer Experience Executive provides exceptional service to customers via phone, email, and live chat, ensuring accuracy and efficiency as measured by performance metrics. The role focuses on supporting clients in a variety of customer service tasks and requires strong communication skills.
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The Legal Counsel will provide legal advice and support on regulatory compliance, contract negotiations, and corporate matters. Responsibilities include reviewing service agreements, developing compliance initiatives, and advising management on legal changes. The role involves drafting, negotiating contracts, and ensuring company compliance with legal obligations while collaborating with various divisions.
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The Customer Experience Executive at Probe Group provides exceptional service to customers via phone, email, and live chat. This role focuses on delivering efficient and respectful assistance while meeting performance metrics under supervision.
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The Customer Experience Executive at Probe CX is responsible for delivering excellent service to customers during calls, ensuring efficiency and respect. This role requires strong communication skills and the ability to work in a fast-paced environment, while adhering to performance metrics to measure success.
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The Customer Experience Executive at Probe CX is responsible for handling customer contacts in accordance with client and company requirements, aiming to meet established KPIs. Key duties include participating in training, maintaining product knowledge, managing customer inquiries promptly, and adhering to quality standards.
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The Employee Relations Manager at Probe CX will provide expert guidance on employee relations matters, foster workplace relationships, support compliance with laws, manage complex cases, and develop policies to improve business outcomes. They will collaborate with leaders to resolve sensitive issues and monitor employee relations metrics for proactive problem-solving.
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The Customer Experience Executive role focuses on delivering exceptional service to customers while adhering to performance metrics. This position involves working under the guidance of Circle Leaders in a fast-paced environment that requires strong communication and multitasking abilities. Experience with AU/NZ campaigns is preferred.
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As a Level 1 IT Helpdesk/Technical Support, you will provide excellent customer service and resolve issues for callers. Responsibilities include troubleshooting at first contact, escalating complex issues, and supporting a variety of IT problems including software and hardware issues.