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Provide level 1 technical support for technology products and applications, including troubleshooting hardware and software issues, documenting service requests, and routing unresolved incidents to appropriate support groups.
Provide technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks. Support Service Desk, End User Computing, and Field Services. Track and document problems, perform system setups, and contribute to knowledge repository for technical support.
The role involves translating business requirements into executable code, developing integrated software solutions, and mentoring other engineers. Responsibilities include writing maintainable code in Swift, overseeing iOS development, ensuring backend integration, and staying abreast of modern software practices.