This role as a Customer Relations Manager at Hiscox involves optimizing and managing the complaint management process and customer relations within the US insurance sector. You will work with vendors and legal teams, develop complaint handling strategies, ensure regulatory compliance, and enhance overall customer experience while overseeing day-to-day operations.

The Claims Quality Assurance Analyst conducts quality reviews of claims, ensuring compliance with regulatory standards and quality frameworks. Responsibilities include analyzing claim files, producing analytical reports, and providing feedback to improve claims handling. The role also involves collaboration with the QA team on training and continuous improvements, while managing workload and documentation effectively.

The Head of Change will manage and oversee the Group Functions change portfolio at Hiscox, ensuring effective delivery of change initiatives in alignment with business goals. Key responsibilities include stakeholder management, developing business cases, overseeing project execution, managing risks, and leading a team of change professionals. The role requires strategic thinking, change management expertise, and the ability to work within an international matrix environment.

The Digital Business Development Manager at Hiscox is responsible for enhancing digital market position, managing strategic partnerships, and driving revenue growth. The role involves relationship management, achieving sales targets, tactical execution, market analysis, and utilizing data-driven decision-making to uncover new opportunities and sustain profitable growth in assigned territories.

The MI Business Partner will drive strategic decisions and operational success by leveraging data and creating actionable insights through Power BI. The role involves collaborating with business areas, developing advanced dashboards, communicating data findings, and enhancing MI delivery processes while mentoring colleagues.

As Head of Cloud Engineering at Hiscox US, you will lead the strategy, architecture, and implementation of cloud infrastructure. Responsibilities include defining platform architecture, automating processes, enhancing developer experience, ensuring security compliance, and fostering collaboration across teams to support business growth.

The Lead Solution Architect at Hiscox US will design and manage the technology strategy for front and back office systems, ensuring alignment with business objectives. Responsibilities include solution design, API strategy, cloud adoption, and oversight of integration and security practices.

As a Senior Reserving Analyst at Hiscox, you will lead and support reserving activities, analyze quarterly results, and communicate findings to senior stakeholders. You will work closely with finance teams, manage regulatory requests, and enhance existing processes for efficiency and quality. A strong background in reserving, technical provisions, and stakeholder management is essential for success in this fast-paced role.

The Resource Planning Lead will work alongside the Capacity Planning Manager to improve operational processes related to demand forecasting, workforce planning, and service optimization. Responsibilities include creating forecasts, advising on recruitment needs, maintaining a workforce management system, and leading the resource planning cycle to meet customer expectations.

The Underwriting Data Analyst will manage and enhance data processes in the European Performance Analytics team, addressing data quality issues and facilitating migration to the Azure cloud platform. Responsibilities include collaborating in a team environment, continuous improvement of data processes, and serving as a technical expert in business intelligence and analytics.

The Project Manager will lead an enterprise-wide initiative to enhance Business Planning and Forecasting processes, focusing on automation and process improvement. Responsibilities include developing detailed project plans, engaging stakeholders, and managing risks to ensure timely project delivery within a complex financial services environment.

As a Business Analyst for Financial Planning, you'll identify, analyze, and document business requirements for upgrading financial planning tools in Oracle. Your role involves collaborating with senior stakeholders, enhancing process designs, and managing project timelines effectively.

The Product Owner will align products and solutions to customer and stakeholder needs, translating strategic objectives into actionable initiatives. Responsibilities include managing the product backlog, collaborating with stakeholders, ensuring timely delivery of solutions, and advocating for customer-centric innovation.

The Workday Functional Consultant will be responsible for the design and implementation of the People Transformation, Process and Technology roadmap. Key responsibilities include configuring and deploying Workday, conducting requirement workshops, and providing subject matter expertise in Workday HCM Core Optimisation and additional modules. This role requires collaboration with stakeholders and delivering targeted outcomes.

The Senior Complex Claims Specialist adjudicates high-severity claims, providing operational support, conducting complex coverage analyses, leading litigation strategies, mentoring team members, and identifying fraud. This role requires expertise in claims handling and knowledge of legal and regulatory compliance, ensuring positive outcomes in claim resolutions.

The Finance Change Business Analyst will support the implementation of Oracle's TRCS for tax provisioning under the Pillar 2 global minimum tax. Responsibilities include analyzing and documenting systems and operational requirements, mapping process impacts, and reporting progress to senior stakeholders.

The Senior Complex Claims Specialist adjudicates high-severity claims and provides operational support. They lead litigation strategies, utilize negotiation techniques for positive outcomes, identify emerging claims trends, mentor team members, and ensure thorough documentation of claims compliant with policies and regulatory authorities.

The Principal Enterprise Architect at Hiscox leads architectural decisions, develops strategies for enterprise architecture, and drives modernization efforts. This role involves setting technical standards, guiding project implementations, and ensuring alignment with business goals. The architect will collaborate with business and technology leaders to translate requirements into scalable solutions, advocate best practices, and manage engagement with third parties.

The Senior Claims Examiner adjudicates moderate to complex claims, ensures proper documentation, drafts coverage and denial letters, manages reserves, identifies trends and fraudulent claims, and trains junior staff, all while providing exceptional customer service.

The Syndicate Reserving Actuary at Hiscox is responsible for overseeing reserving activities and managing a team to deliver key reports. The role involves high-level stakeholder communication, technical analysis, and compliance with regulatory standards, particularly in relation to Lloyd's and Solvency II. Key responsibilities include team management and process improvement within a fast-paced environment.