Here’s how to build customer success into release management.
Don’t let your customer success strategy mask the flaws in your product. Instead, make sure it uncovers them.
Customer success is a booming field, even in difficult economic times. Here are the most important skills to getting in the game.
Using a method I call RAFT + NUDGE, you can ensure your customers never feel like you’ve forgotten them.
More than just a chatbot, conversational AI can help nurture and grow customer relationships.
Ask what they do. Then focus on saving them time.
Annual churn rate, customer journey map, net rention rate — and more.
After the tumult of 2020, companies must stabilize their relationships, jumpstart paused initiatives and cultivate their brand identities.
Paradigm shifts only seem like they come out of nowhere. Innovators see the signs, however faint, that something big is coming.
Virtual practice can lead to reduced training times, better knowledge retention and an overall improvement in job performance.
Stephanie Bannos
