Top Customer Success Jobs in Tampa Bay, FL

The Customer Success Manager is responsible for onboarding high-value clients, enhancing user engagement, ensuring customer satisfaction, uncovering upsell opportunities, and acting as a trusted advisor to key stakeholders. This role includes managing relationships, providing tailored solutions, and advocating for client needs within the organization.

The Customer Success Manager is responsible for managing a large pool of small accounts, onboarding and training new customers, managing renewals, and engaging low-usage customers. The role involves tracking customer engagement, generating invoices, and refining processes to ensure customer satisfaction.

The Customer Success Specialist will create and implement programs to enhance customer engagement and satisfaction, maintain customer success tools, analyze feedback and trends, collaborate with various teams, develop training materials, and monitor program performance to drive continuous improvement in customer experience.

The Customer Success Manager oversees a portfolio of mid-market customers to ensure their success with Connecteam's platform, leveraging workforce management principles and data analysis. Responsibilities include developing success plans, consulting with customers, tracking progress, and resolving escalated issues to maximize customer satisfaction and value.

The Customer Success Manager will build and maintain strong relationships with customers, ensuring they gain maximum value from the platform. Responsibilities include driving product adoption, managing customer feedback, and conducting business reviews to demonstrate ROI and facilitate renewals. The role requires excellent communication and analytical skills to handle any escalations and support a positive customer experience.

The RVP, Customer Success at Candex will manage client launches and enhance customer relationships to boost satisfaction and retention. Responsibilities include strategic positioning, technical support, data analytics, and identifying growth opportunities. Collaboration with sales and product development is key to optimize customer experience and facilitate product adoption.

The Senior Customer Success Manager at Bridgeway Benefit Technologies will manage customer relationships, advocate for customer needs, and ensure satisfaction with SaaS benefit administration platforms. Responsibilities include fostering customer retention, facilitating communication between various departments, and leading strategic reviews to maximize value and software adoption. This role also involves identifying up-sell opportunities and addressing at-risk customers.

The Engagement Manager, Customer Success is responsible for onboarding and growing enterprise clients by pitching Zinier’s innovative Field Service Platforms, ensuring timely project delivery, and collaborating with sales and development teams to drive customer success and satisfaction.