Top Customer Success Jobs in Santa Cruz, CA
As a Platform Success Manager at Morty, you'll be the primary contact for clients, helping them utilize the platform effectively. Responsibilities include building client relationships, identifying upsell opportunities, monitoring customer health metrics, and implementing tailored success plans to enhance client satisfaction and retention.
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The Sr. Technical Enablement Specialist will design, develop, and implement field onboarding programs to enhance productivity for customer-facing roles. This role involves collaborating with technical experts to create training modules, facilitating programs, and assessing their effectiveness using real-world scenarios.
The Customer Success Manager ensures timely renewals, drives retention strategies, and manages customer relationships. They analyze customer data to mitigate churn risks, negotiate contracts, and advocate for customer needs while collaborating with teams to enhance service delivery.
As a Customer Support Associate II, you will provide phone and email support for Enterprise Financials customers, perform troubleshooting, contribute to knowledge base improvements, and escalate issues as needed. You'll work closely with customers to resolve problems and ensure effective use of Payroll and TimeTracker products.
The Senior Customer Success Strategy & Operations Manager will design, implement, and enhance the global customer success team at Coursera, collaborating closely with leadership to drive operations, define strategies, and manage customer success tools. This role requires strong project management skills and the ability to analyze data for informed decision-making.
The Platform Success Manager at Morty will be responsible for managing a portfolio of customers, ensuring they effectively utilize Morty’s platform. This role involves building strong relationships, providing support and training, identifying upsell opportunities, and collaborating with internal teams to enhance customer satisfaction and retention.
This is an application for future job openings in the Customer organization at Lunchbox.io, a company that provides enterprise solutions for the restaurant industry. Roles may include implementation, support, configurations, and customer success tasks. Applicants will have the chance to select jobs they are qualified for.
In this role, you will develop user manuals and training materials for BoostDraft, understand attorneys' needs, explain useful features, and gather customer feedback to inform product development.
The Customer Success Director at CommerceIQ will lead efforts to enhance customer satisfaction, retention, and adoption of the digital commerce platform. This role involves building relationships with executive stakeholders, negotiating contracts, managing cross-functional teams to deliver customer outcomes, and utilizing metrics to continuously improve customer engagement. Furthermore, the director acts as a thought leader in the CPG and e-commerce sectors.
Formic is seeking passionate individuals to help drive change in robotics and automation within manufacturing. The ideal candidates should share the company's vision, exhibit fearless optimism, and possess a strong customer focus, prioritizing accountability and adaptability in a fast-paced startup environment.
Top Companies in Santa Cruz, CA Hiring Customer Success Roles
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