Top Customer Success Jobs in Rochester, NY
The Senior Customer Success Associate is responsible for managing customer relationships post-sale, defining success metrics, implementing strategies for account growth, building relationships with stakeholders, and analyzing data to enhance customer performance and satisfaction.
As an Implementation Specialist at KarmaCheck, you'll enable mid-market and enterprise customers to onboard the KarmaCheck platform, provide guidance during the setup process, troubleshoot issues, document configurations, and collaborate with internal teams for a seamless customer experience.
Seismic is inviting candidates to submit their resumes for potential job opportunities. The company emphasizes inclusivity, employee development, and offers various employee benefits. They seek to enhance the skills and productivity of sales teams through their enablement platform, which integrates with major business tools.
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The Customer Success Manager will manage relationships with customers to improve adoption and satisfaction, aiming for high renewals and retention. Responsibilities include advising customers, tracking key metrics, executing communication strategies, resolving issues, and collaborating with various teams to boost customer value and usage of products.
The Software Support Specialist will provide customized support for customers, handle incident management, troubleshoot technical issues, update the Knowledge Base, and ensure customer satisfaction. The role involves phone and email communication, incident classification, and potential collaboration with senior engineers for complex cases.
As a Customer Success Manager at OnsiteIQ, you will build and maintain relationships with clients, ensure successful onboarding and training, identify upselling opportunities, resolve issues, provide customer advocacy, and gather product feedback while monitoring customer engagement and satisfaction.
As a Senior Client Experience Manager, you will build relationships with clients in the Life Sciences sector, generate new business opportunities, manage client relationships, and collaborate with teams to drive strategic initiatives. You will need to prepare impactful presentations and stay informed on industry trends and client news.
The Client Experience Manager will build client relationships to drive new business for Phreesia's digital advertising platform. Responsibilities include managing relationships with media/advertising agencies, preparing presentations, and creating strategic account plans for Life Science companies, while also mentoring junior team members.
Serve as the primary point of contact for post-sales activities, customer onboarding, consultative program management, and commercial activities. Analyze customer feedback & data, deliver solutions based on best practices, advocate for customers, monitor customer health, and prioritize timely resolution of inquiries. Requires travel to customer sites and trade events as needed.
The Senior Platform Specialist supports athenaOne applications by managing issues, leading projects, and customizing software for clinical staff. They provide training, maintain documentation, and ensure efficient use of EHR systems while collaborating with stakeholders and enhancing platform standards.
As a Customer Success Manager at Posit, you'll enhance adoption and retention of our data science tools by educating users, managing renewals, collaborating with sales, and representing customer feedback to inform product development. You’ll also work closely with the Solutions Engineering team to implement our professional products.
Top Companies in Rochester, NY Hiring Customer Success Roles
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