Top Customer Success Jobs in Rochester, NY
The Compensation Specialist will develop, implement, and administer compensation programs to attract and retain talent, ensuring alignment with company goals and compliance with regulations. Responsibilities include analyzing market trends, managing global compensation programs, ensuring compliance, optimizing HR tools, educating employees, and driving process improvements.
The Referral Quality and Training Specialist develops and conducts training programs for new and existing employees. They also perform quality audits, track learning progress through a Learning Management System, analyze data, and ensure adherence to quality standards in the referral process.
The Total Rewards Specialist manages daily benefit administration, providing support and customer service to employees regarding health, dental, life, and retirement plans. This role involves data accuracy audits, claims analysis, invoicing reconciliations, and facilitating communication regarding employee benefits. The specialist also coordinates benefit enrollment meetings and assists with compensation evaluation and audits.
The Technical Integration Specialist will manage client integrations of a SaaS product, focusing on user provisioning, automation, and troubleshooting. Key responsibilities include leading technical discussions, optimizing integration processes, and maintaining documentation to ensure compliance and security.
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The Technical Customer Operations Manager ensures operational alignment and communication with hyperscale customers, managing technical requirements, resolving issues, and driving improvements. Key responsibilities include acting as a liaison between customers and internal teams, overseeing incident management, and monitoring performance against SLAs. The role involves project coordination, customer engagement, and maintaining compliance with operational documentation.
The Customer Success Manager at Litera engages with customers to ensure they derive value from the company's legal technology solutions. Responsibilities include onboarding, monitoring usage data, mitigating risks, and strengthening customer relationships to drive recurring revenue. They work collaboratively across teams to ensure client satisfaction and success.
This position invites candidates to submit their resumes for roles that match their skill set, emphasizing a passion for improving childhood nutrition and a collaborative work environment. The role offers opportunities for diverse cross-functional collaboration and some travel, even in a fully remote setting.
The EDI On-boarding Customer Success Manager is responsible for guiding customers through the EDI onboarding process, collaborating with cross-functional teams, managing project timelines, and providing training and support related to Pipe17’s platform and EDI solutions.
As a Customer Success Manager at Seso, you will manage a territory of growers and farm labor contractors, focusing on customer adoption and relationship building. You'll advocate for customers, manage strategic projects, oversee the renewal process, and collaborate with Sales and Product teams to enhance the customer experience.
The Manager, Customer Support Operations, leads the Support Team, overseeing technical training and operational processes. They analyze performance indicators to improve efficiency, conduct training, manage projects, and facilitate cross-functional collaboration. They also maintain documentation and drive continuous improvement initiatives within the team.
As a Customer Support - Privacy Consultant at Cloaked, you will assist users in navigating our privacy product, help them understand their privacy options, and provide support to ensure a seamless experience with our virtual cloak technology. Your role will focus on building trust and enhancing customer satisfaction by addressing inquiries and providing personalized assistance.
Top Companies in Rochester, NY Hiring Customer Success Roles
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