Implementation Specialist

Who We Are:

KarmaCheck is a dynamic technology startup headquartered in San Francisco and is founded by Eric Ly, a trailblazer in the internet industry and former Co-founder and CTO of LinkedIn. Our mission is clear: to revolutionize digital identity verification. We're disrupting the antiquated healthcare credentialing sector within the Background Check industry using our cutting-edge proprietary technology powered by automation, machine learning, and data. Our cost-effective solutions are helping shape the future of digital identity and contributing to the authenticity of the evolving digital landscape.

About the opportunity:

You’ll help our customers be better. This is a high-impact role where you'll have the opportunity to shape the onboarding customer experience from the ground up. 

The Delivery team's mission is to build, deepen, and grow business relationships to achieve customers for life by accomplishing three things: 

- Understanding the customer’s current and future business goals and challenges.

- Empowering customers to connect their goals and challenges with solutions in our platform.

- Communicating the value of these solutions to their team and executives.

You'll be a great fit for the role if you enjoy working in a fast-paced environment where you wear many hats. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

This is a 100% remote position with the expectation to travel occasionally to meet customers.

What you’ll do:

• Enable mid-market and enterprise customers to onboard and successfully ramp during their first 90 days on the KarmaCheck platform.
• Collaborate with internal and external clients to gather necessary data and documentation for account creation, and provide clear instructions and guidance to clients during the setup process.
• Configure accounts within the KarmaCheck platform and with our partners, and customize account settings based on findings during discovery.
• Troubleshoot setup challenges and resolve issues promptly to maintain project timelines..
• Participate in client calls as necessary to maintain the trajectory of the implementation process, respond to inquiries and provide status updates on educational matters, ensuring a seamless implementation process.
• Document configurations and project status for reference and audit purposes.
• Assist with 5+ concurrent customer onboardings at any given time. 
• Help build best practices for launching, training, and supporting new customers.
• Become an expert user of the KarmaCheck platform to help customers optimize their workflows.
• Partner with internal teams, including Sales, Customer Support & Research (CSR), Product, and Engineering, to deliver a seamless customer experience.
• Optimize customer onboarding workflows through process improvements.

Requirements

• Cultivate client champions. You want to understand the challenges our customers face, and you want to help fix them. 
• Stay calm in the face of technical and/or customer challenges. You corral the right people to solve the problem, and inspire others with your can-do spirit.
• Hold a team player perspective with a high level of integrity and a desire to assist your team - you can be flexible as the company and team scale. 
• Have aptitude and curiosity for digesting and effectively communicating technical concepts across audiences of varying technical ability.
• Bring a resourceful attitude - you might not have all the answers, but you won’t stop until you find them

Perks & Compensation:

• Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity.
• 100% remote work environment with only limited required travel.
• Competitive benefits package including medical, dental, 401k, and EAP.
• Take the time to Check Yourself - we have an unlimited time off policy.
• The expected base compensation for this role is between $45,000 - $65,000 for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future.

EEOC Statement

KarmaCheck is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

If you require any specific adjustments or accommodations for your interviewing process, please connect with our recruitment team via your application. Let us know how we can best support you to ensure you have a positive interview experience!