Top Customer Success Jobs in Rochester, NY
The White Glove Specialist role involves assisting customers with identity theft events by providing support and guidance, contacting creditors, placing fraud alerts, and handling member service calls when needed. The role requires strong communication skills, problem-solving abilities, and familiarity with identity security regulations.
The IT Support Specialist will manage IT support functions, focusing on onboarding and offboarding processes, device management, technical support, compliance with security standards, and documentation of IT operations. This role requires independent operation and collaboration with teams across different time zones.
The Authorization Support Representative II is responsible for administrative support to the authorizations team, managing documentation, contacting provider offices for information, and maintaining records within the internal systems. The role involves assisting with audit preparations and ensuring accurate communication of authorization decisions.
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As a Customer Support Agent, you will respond to customer inquiries, resolve issues, provide product information, guide troubleshooting processes, document interactions in the CRM, and maintain customer satisfaction. Staying updated on product knowledge is essential.
The Customer Success Manager role involves developing relationships with clients, understanding product technicalities, providing onboarding support, creating sales presentations, collaborating with internal teams, and analyzing market trends. This position focuses on ensuring customer satisfaction and driving product usage.
The Client Success Executive acts as the primary liaison between Altera and its clients to ensure satisfaction and success. This role involves understanding client needs, promoting product adoption, tracking performance against KPIs, and conducting operational reviews to deliver strategic support.
The Senior Provider Enrollment Specialist is responsible for overseeing the payer enrollment and revalidation processes for providers of Netsmart clients. Key tasks include monitoring and responding to inquiries regarding enrollment statuses, maintaining provider documentation, ensuring timely renewals of licenses and certifications, training new associates, and assisting with audits of payer rosters.
The Customer Support Engineer will provide technical support to SMB and Enterprise customers, resolving diverse issues through phone, email, and chat. Responsibilities include diagnosing product bugs, working with various teams to improve services, maintaining high customer satisfaction, and adhering to service level agreements.
The Customer Experience Manager is responsible for advocating for clients, developing strategic account plans to enhance product adoption, supporting clients during pre and post-implementation activities, and tracking client satisfaction and feedback. They will collaborate with various teams to ensure smooth client experiences and manage key performance indicators (KPIs).
The Field Support Representative is responsible for installing and repairing thermal insulation jackets, ensuring compliance with HSSE policies, meeting customer expectations, and providing daily reports on project statuses. The role requires technical knowledge, strong communication skills, and the ability to analyze mechanical problems independently.
The Capture Specialist at Nike WHQ will produce engaging visual content documenting internal workstreams for the Global Store Development team. Responsibilities include photography, videography, post-production editing, and asset management, all aimed at showcasing retail concepts and innovations.
Top Companies in Rochester, NY Hiring Customer Success Roles
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