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Top Customer Success Jobs in Richmond, VA
Fintech • Consulting
The Customer Success Manager will enhance customer relationships and drive product adoption by understanding customer needs, identifying upsell opportunities, and ensuring customers achieve their goals with the software. Responsibilities include providing excellent customer experience, creating strategic success plans, documenting best practices, and collaborating with internal teams to prevent churn.
Information Technology • Software
The Associate Support Engineer will provide remote support for SAP applications, focusing on SAP Cloud Platform Integration (CPI) and Payroll. Responsibilities include incident management, system maintenance, enhancements, user acceptance testing, and ensuring compliance with IT processes. The role requires exceptional communication skills and collaboration with clients to troubleshoot and resolve issues effectively.
Top Skills:
Java
Information Technology • Software
The Customer Success Manager for Finance and Accounting Services ensures customers achieve desired outcomes with OSV services, drives service adoption, manages retention, and builds strong relationships with customers. This role involves developing success plans, addressing customer challenges, and promoting two-way communication to enhance overall satisfaction and value from services.
Top Skills:
Workday
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Information Technology
The Customer Success Manager serves as the primary contact for clients using eDriving products, focusing on building strong relationships, ensuring client retention, addressing inquiries, and identifying client needs to maximize the effectiveness of services offered by the company.
Big Data • Cloud • Marketing Tech • Social Impact • Software
The Technical Support Engineer will provide technical guidance and troubleshooting to clients, managing a ticket queue and working collaboratively with the Global Customer Support team. The role involves resolving technical challenges, facilitating improvements for stakeholders, and delivering excellent customer service in a hybrid work environment.
Top Skills:
SQL
Financial Services
As a Customer Success Manager, you will nurture and expand customer relationships, drive product adoption, and ensure clients achieve their goals with our software. Responsibilities include delivering a world-class customer experience, identifying upsell opportunities, leading product enablement sessions, and proactively managing potential churn risks in collaboration with internal teams.
Artificial Intelligence • Big Data • eCommerce • Information Technology • Machine Learning • Retail • Analytics
As a Remote Technical Support Representative, you will provide technical support via phone and chat, assisting clients with troubleshooting and repairs, and enhancing their technology experience. You will recommend solutions, facilitate product repairs, and tutor clients on product use, ensuring high-quality customer support.
Top Skills:
macOSWindows
Healthtech • Pharmaceutical
As a Charge Entry Specialist, you will audit and balance billing encounters, accurately enter patient information for insurance reimbursement, and monitor trends in data submissions. You will also ensure compliance with CPT codes and billing regulations, report errors, and post encounters in a timely manner.
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
As a Pro Product Specialist, you will manage a portfolio of service companies, driving product success and customer satisfaction. Responsibilities include analyzing data to identify insights, supporting onboarding, optimizing customer experience, and fostering strong partnerships with implementation and management teams.
Healthtech
The Customer Support Specialist is responsible for assisting customers in the loan process through inbound and outbound calls, providing accurate information, addressing concerns, and working with Customer Advocates to follow up on documentation. The role demands effective communication, adherence to service standards, and the ability to analyze customer files to facilitate loan processing.
Top Companies in Richmond, VA Hiring Customer Success Roles
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