You’ll love it here! We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!
Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.
As a remote service agent, you’ll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here’s what you can expect:
- Work 24+ hours per week over 4-5 shifts,
- Shifts are up to 8.5 hours, with varying start and end times.
- Flexibility is key, as business needs may fluctuate week to week.
As a remote technical support representative, you will create an amazing customer experience by:
- Identifying and recommending solutions based on customers’ needs
- Facilitating product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
- Tutoring clients on the proper use of their products
- Completing training to continuously improve the client experience
- Having fun while being the best!
What we are looking for:
- 1+ years of call center or help desk experience
- Experience in troubleshooting and/or repairing devices
- Completion of high school diploma or equivalent
- Verbal and written proficiency in English
- Ability to work 24+ hours per week over 4 to 5 shifts
Your home office comes equipped with:
- Computer with monitor, speakers, and anti-virus software (PC must be running Windows 8 or newer, Mac computers must be running 10.13 or newer)
- Subscription to a high-speed, hard-wired internet connection
- A USB or 3.5mm PC headset
- A webcam for training and meetings
- A door. Home offices are required to be private and quiet and not in your living room.
Why you’ll love it here:
- Remote work environment from anywhere in Canada
- Competitive wages
- Employee discounts on awesome tech from day one
- An enthusiastic, fun, and supportive team culture
- Opportunities to build new skills
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
Join our amazing team!
We are looking for people just like you.
Base pay range
Pay varies by province.
B.C. hourly pay rate: $18 - $19
P.E.I. hourly pay rate: $16 - $17
Top Skills
What We Do
At Best Buy, millions of customers rely on us to deliver the technology they need to learn, work, and stay connected. As a member of the Digital, Analytics & Technology team, we contribute to solving the ever-changing technological challenges of both our customers and our fellow employees. We are a collaborative, agile team that empowers its people by encouraging diversity of thought and passion while providing strong leadership and mentorship.
We enrich lives through technology by leveraging our unique combination of tech expertise and human touch to meet our customers’ everyday needs, whether they come to us online, visit our stores or invite us into their homes. With over 1,000 stores and over 100,000 employees in the United States and Canada, we solve key human needs in the areas of productivity, security, health, entertainment, connectivity, and more.
Why Work With Us
Millions of customers rely on Best Buy to deliver the technology they need to learn, work, and stay connected. As a member of the Digital, Analytics & Technology team, you will contribute to solving the ever-changing technological challenges of both our customers and your peers. Work with a collaborative team that empowers its people.
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